That idea makes a good deal of sense.

The clearcoat issue is pretty awful. I don't think any rational customer or potential customer is disputing that.

That said, do you wish to add anything constructive or just chime in incessantly for some odd reason?

Whoah doggies. Left this thread for the weekend, and just spent 25 minutes and five pages catching up.....

Sadly, I don't feel any new developments will occur until or if official statements are made by manufacturers.

Other than that, the number of photos posted and buyers not buying, will continue.

I finally caught up in this thread after a few days away, so I apologize for this oddly late reply here.

I don't know the exact details of what occured here between Neil and Charlie, as an outsider I see this not as a statement of goodwill, but more as antagonistic and refuting fault.

If Neil had anything shipped to him, even at no cost, he still has the right to be upset at his purchase having innate issues that affected value and his attitude towards his game.

There's no justification to address him or Greenhornet in such a "hostile" way, when he wasn't at fault for supporting Spooky Pinball via buying a faulty game. Then to door slam the conversation, and not allow input with him within this thread or others to banter back and forth before leaving, seems more angsty, enraged teenager, than sensible and empathetic business owner. Making amends for issues...your...product had, shouldn't be something to crow about with pride, even if the competition is currently lacking such "standards".

Resolve issues with care, ideally so, rather than rant, caps lock argue, and be demeaning towards users here, whether you feel they are just or not. If you disagree with someone's opinions, that's fine, but also understand that as a company owner, it's entirely acceptable for customers or users to not agree with your viewpoints, sans whatever type of soundoff was displayed here.

As someone who has played every Spooky title, and considered them as a possible purchase at some point, this attitude echoed by Charlie feels really offputting and unprofessional.

I think the plastic guards were shipping out on LE's. I'd imagine, hope, they'd give you one for a standard.

That is not Richie Wrench.....

I'm going to post this comment in each thread I've posted about regarding POTC or JJP playfield issues. (Adding text to avoid double post error.)

I feel like anytime a company or individual is criticized for a lack of quality within their output, they should be equally commended when that output is adjusted.

I received an email from Jack before I headed out for work midday Thursday. I work second shift, and Friday had a voicemail left by him when I awoke, and called him back immediately.

Jack seemed earnest, gracious, and humbled in his offer of a new playfield to correct my issues with my POTC playfield tear and rippling. For me, this is the best I could hope for. I don't expect a fully populated playfield swap, or an outright machine exchange. What I am receiving is acknowledgment openly of the issues that have occured within this game, and done so by the company face of said product.

I respect this move. And it gives me greater confidence towards JJP then I had two months ago.

Jack as well, seemed confident these issues are being course corrected moving forward, and his overall tone was upbeat, wishing to make amends, and continue and improve customer relations. In my mind, for me and my situation, that has occurred.

That said, if it weren't for every single person being vocal on this issue, on this forum or via podcasts, whether supporting or accepting these issues, this outcome might not be happening. So I am thankful to all of you, as well as Jack and JJP, for helping make this lovely game "whole" again once more.

I also hope everyone affected by this issue is made whole again as well.

Maybe, as I stated, I've posted regarding my own personal issue on my game over several different threads. I viewed one of the first issues going on with a Wonka SE, and as such I feel it's important that with each game that's had issues, they be reported and discussed, and equally so, that each case corrected, also be discussed openly.

I'm sorry if me repeating ONE post in three different threads once, irks you so.

This has been an issue in my life daily, wondering if any action at all would be taken by JJP and Jack, so again, when that action was taken, I'd like to discuss it, as much as I discussed the issues I had.

It's not ideal for me either, but I can't reasonably see JJP doing anything more than this. It's not ideal, but nothing in life is, and this is far, far better than nothing, which is what I received for the past four months.

I'd like that too Who-Dey, but I know that won't occur.

Do either BMore, Donk or Yancy?

Awesome to have feedback from people about an issue they haven't had personally, with a company they aren't dealing with.

Not happy, reasonably satisfied. It's been a miserable last four months of my life dealing with this issue. Thanks for your "support".

Who are you again..?

I'd like ideal, yet we don't live in an ideal world.

I came here to state I felt satisfied with my end situation. If people feel differently about...my...situation, so be it. I really don't wish to argue over how...I...feel about my purchase, and what I feel is fair.

This thread just feels miserable. I felt better about my game, my relationship with the owner of this company, and seemingly that still isn't acceptable to state.

Lordy....

I'd rather have a full game return and swap, than send a populated playfield back and forth.

Hoping no damage happens during shipping, then hoping installation of every single part is safely done by line workers that might be seasonal, on a game they'd have to be retrained on, then reinstall my Cliffys and mods on my own, or have them do it, etc.

For me, that's not ideal. I'd prefer a full swap, which isn't going to happen. After that an unpopulated playfield for security. And that will happen.

Same company, most likely different people that are new to the game.

Stern seems to keep fulltime workers, and even then they may need retrained. I can only be sure of myself, taking extreme care with every part, every wire, every board, I engage on my games.

And for a full reinstall, that would be hundreds, thousands of parts needing swapped. The likelihood of me taking my time over days would give me better results, rather than workers maybe not so happy to be doing full reinstallations, one after the next, after the next, after the next.

In a fantasy world, I'd love to have others do it, really a guy like Christopher Hudgens. In reality, it would be safer for me to do it personally.

What do you think the outcome will be?

I've honestly worried if there's any concern leaving playfields in the box upright.

Leaving them flat would take so much room up in my house.

Any thoughts folks?

Very true.

And it's fine for people to state things either way, and hopefully we can all agree to that.

I know until I get conclusive evidence via statement or firsthand experience, I'm not buying new NIB again. I just finally got a Hobbit NIB, but but thankfully that was just before this clearcoat issue occuring.

Hey Picklebutt, did someone say...MY...name???

Seriously, I respect your view, and Derek's, but name calling only creates animosity. So he feels differently than you, and....? He's been vehement for so long, as have others to get the issues fixed and ideally transparently so, that just accepting differing viewpoints should be the norm by now, especially on this issue.

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