(Topic ID: 249691)

Wonka LE Sling Post Chipping in one month!!


By rs812

5 months ago



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  • Latest reply 86 days ago by Pinhead1982
  • Topic is favorited by 48 Pinsiders

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Topic index (key posts)

2 key posts have been marked in this topic

Post #1403 Response from JJP from the Pinball Magazine podcast Posted by RobertWinter (4 months ago)

Post #1407 Transcribed response from JJP from the Pinball Magazine podcast Posted by RobertWinter (4 months ago)


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#613 5 months ago
Quoted from vireland:

Stern's been on balance very good for support on the machines we've bought (probably close to 2 dozen now). Just today I got warranty support for an Iron Maiden Prem where both newton balls had come loose off the post they're pressed to (the lower one came clean off). I was expecting to have to buy them since it was just a little over a year old, but they took care of it.
Playfield clear bunching on that same Maiden wasn't deemed bad enough for a replacement when I emailed about it last year, though.

What about now though? The chipping looks pretty bad to me. If you had already emailed them last year to document the problem I would argue this should be covered since the concern was raised during the warranty period. If you don't mind me asking roughly how many plays before it chipped off? The reason I ask is I have an Iron Maiden with pooling that has about 500 plays on it. Nothing has chipped yet and the pooling looks the same as when I first noticed it.

#618 5 months ago
Quoted from vireland:

Unfortunately, I didn't take pictures of all the pooling areas. The picture I sent Stern last year was on the left side on a skinny post, and I only documented a couple, not realizing some (all?) would eventually develop into chips to the wood. This was the first one that's actually chipped off, and the crazy part is that being inside the sling it's in a "protected" area, but maybe the vibration from the kicker on the sling is what shook it loose. This machine is on route and probably has 3000 plays?

Thank you for responding. I believe I'm going to document the heck out of my problem areas so Stern can't say "sorry out of warranty" down the road. So far I have only reported one star post but it is basically happening just about everywhere a post attaches to the table.

It's unfortunate that JJP and Stern are having these issues.

#1143 4 months ago
Quoted from NorCalRealtor:

That wound be absurd. You guys are making a mountain out of a mole hill with this clear coat stuff. It's embarrassing.

"That's just like, your opinion, man"

The Dude

24
#1162 4 months ago
Quoted from NorCalRealtor:

I don't equate some mounding clear at a few posts as being a RUINED playfield. So far as I can tell you guys are freaking out over extreme close-ups of minor manufacturing defects.
My Maiden has some mounding clear at some posts and still looks great after 5000+ plays.
Can anyone show me a ruined Wonka/Pirates/Maiden/JP playfield?

My Maiden literally has its clear and paint coming off the Playfield within 3 weeks of ownership. Bare wood is already showing. This happened with less than 600 plays on it. At this rate it will look like garbage in a year. You don’t need to do an extreme close up to see this as I have a big chip on the bottom of left starpost. Do you seriously think someone should accept this after plunking down close to 6 grand? How my distributor/stern handles this will determine if I will ever consider buying a nib again.

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