Quoted from jimwe5t:
Sorry Richie, JJP is not a great company. Great companies do not treat their patrons the way JJP does. They continued the POTC PF disaster knowingly with Willy Wonka. That is not the mark of a great company. They have not, nor will they replace with populated PFs and make all the POTC owners, nor the WW owners whole. Again, that is not a great company.
Wishful thinking will not make them turn around. Only by stop spending our hard earned money with them, will make them pause and rethink their strategy. Or go out of business, just like any company that will not take care of their customers. Would your plumbing company stay in business if you gave the nonsense disclaimer they are now giving to their customers??? This is not the mark of a great company. True, Stern gives this same statement, but they so far replace poor playfields at Sterns expense. When they stop doing that, we should all stop spending our hard earned dollars with them too.
There is no proof Stern provides populated playfields for all defective playfields. None. In fact, people in this thread - and many others over many years - have reported that Stern, in fact, said “yours doesn’t qualify for a replacement”.
I believe Stern provided the very first “clear chipping correction kit” to their customers - basically nail polish and a que-tip - NOT JJP.
Stern finally, after a good long wait, replaced a series of GB playfields after a tremendous uproar about their lack of attention and concern for the inferior product they were shipping out on the regular. Since then, their record is actually fairly spotty on playfield replacement, fully populated or not. Some get them, others don’t. The persistent squeaky wheel combined with a good distributor probably makes a difference. But there’s no way Stern ever just says “ok, you’re right, we’ll send one right out”. Oh, and on multiple occasions Stern has sent replacements that were borked. This is just a fact. Reported many times.
Your insistent, uninformed defense of Stern while assassinating the character of JJP is shameful. JJP could wait until the end of the year to determine how to fix this and they would be on par with Stern’s demonstrated timing of deciding on a strategy for resolving issues.
Stern has a lot of defective playfields in the market right now. Let’s see how many of their customers get satisfaction.
This is an industry wide problem. Spooky and AP appear to have overcome the issue. The rest have a lot to prove. I won’t buy NIB from anyone right now, and when buying used, my decision making process will include full playfield inspection. And that, justifiably, includes ALL Sterns.