Quoted from Hollywoodbone:

It was his personal opinion on the matter that it doesn’t bother him and his feeling it was ridiculous to not buy NIB over this issue because the games are still fun and he wants to play them. He made direct mention that it was a legit problem and it should be fixed. It just wasn’t world ending No It didn’t come off completely right and it’s not every ones opinion and most certainly not the popular opinion but any one that has ever bought a pin from Zach can attest that he does all he can for his customers. Iv seen the guy fight hard for way way smaller things than this and even spend money out of his own pocket to rectify a situation that was a manufacturer or part problem to help a customer out. You won’t find another distributor that will go as far as he will