Quoted from jimwe5t:
When actual distributors are saying this, buyer beware! Stay clear of JJP!!
Ignore this A hole big time JJP hater on a mission from Stern headquarters!
Quoted from MurphyPeoples:
Talked to Marco a couple of times today. They did not provide Magical Productions the washer that were sent with tbe Marco posts my original buyer received.
I e-mailed MP asking where they got them from and they have yet to respond. In the meantime, Cale at Marco is trying to be helpful.
They have a "Lexan" washer they recommend. Part number is: https://www.marcospecialties.com/pinball-parts/31-34-GD
Here is a pic. Seems slightly tall to me.
That’s what I’m putting on my sling starpost.Their not as thick in reality as picture would seem
Quoted from Rob_G:
Only time will tell for sure. It's too bad we can seemingly spend more time here discussing issues with the games rather than actually playing them.
I’m actually playing Wonka everyday with the wife and son!
I put petg washers under Star post and went back to having fun.
Quoted from usandthem:
I can attest to the fact that the WW at Marvelous Marvin's in Farmington Hills, MI has pooling at the posts. The sad thing is that even if clear coat was not an issue with these games, they'd still have the issue of Stern-like chintziness that has not been present in JJP's earlier offerings.
I can see your point about clearcoat,but comparing Wonka SE to Stern is a stretch.The SE is solid especially at price point.
JJP did the right thing with the SE
Quoted from vireland:
But that's not what Spooky did. According to the post by Charlie at Spooky that you congratulated, they sent out unpopulated replacement playfields to about 15% of the people in that lot of 300 machines, and washers to many (all?) of the others. You accepted that as "good job, Charlie!" but are now applying a completely different standard of fully populated replacement playfields from JJP or nothing. So, why the disconnect?
What I'm asking is if JJP did the SAME THING to resolve the issue that you thought was great when Spooky did it, why isn't that enough?
Dude your wasting your time with this chump!
Stern is not giving everybody a populated playfield to make them whole.
That's just more of your Stern fan boy bullshit and you know it
Quoted from Psw757:
No mention of POTC owners at all, what BS.
Let me guess, this so called developing program for wonka owners with issues will be a post kit and a $550 PF for those with chipping, how awesome is that?
Jack is nothing more than a puppet who I lost all respect for, what a shit show JJP has become.
Who is Jack a puppet for ?
That podcast was torturous!
Quoted from Psw757:
The investors, you could tell he was likely reading a prepared statement from the investors and legal team.
There once was a time when Jack cared and would go above and beyond. I think it’s pretty evident he doesn’t make many big decisions for them anymore.
Can it be Jersey Jack if Jack wasn’t there?</blockquot
I’m not trying to take up for him,like he’s my little brother or something, but hell he would be out of business if they had done WOZ every time.The SE was a smart move unfortunately Kaneda’s insanity and the playfield issues have tainted this effort
Quoted from jimwe5t:
Just listened to Kaneda’s podcast and it says it all. Applaud him for calling PF issues the way they really are with any company using poor clearcoat. As he has stated, there is a difference between rental mentality of an operator that doesn’t really care about beat up PF’s or the patron that puts a few dollars in to play on location. Patrons don’t mind if the PF is beat up, they don’t own it. Then there is us the new customer to the pinball world, the collector, we care immensely. This is what the old school people don’t understand or want to get. They think, just play pinball and have fun! Who really cares what your collection looks like at the end of the day, just have fun.
Here is his excellent podcast on the subject: https://soundcloud.com/kanedapinball/episode-392-warranty-plagiarism
Those of us buying for our homes at these prices, don’t have fun seeing the small fortune we’ve spent become trashed up. That is the difference between those that understand this issue and those that don’t. I don’t like Stern’s policy statement either, which JJP plagiarized. If Stern ever stops replacing populated PF’s for those of us having issues, I will be done even buying their machines as well. Right now, Stern, CGC and Spooky are the only ones I trust will do the right thing for us collectors.
Chris said in the podcast, that he spoke with 1 distributor that had 175 Willy Wonka orders and so far 100 have cancelled their Willy Wonka orders. That is just one distributor. Nearly $1 million in sales lost. Maybe all companies will take note of this. People speaking with their hard earned dollars, saying we aren’t going to take it anymore!
What collection Jerkwest?
Quoted from RichieWrench:
Okay...Not trying to be over the top and I just mean t there are those in the pinball community and that is pretty much a wide range of us around the world. I am just upset that I am afraid that there will be those that will be forced to pay for a playfield and will not be taken care of and some of these people I call friends.
I am not going to go on anymore on this issue and I will let my money speak my voice.
I hope they do the right thing...I am sorry for those effected and for those that feel that they will have to settle for what is given to them.
For me, I am out and I am looking to sell some of my collection and will let them go.
Yes for me I am done with this issue ...hope it works out is all I am trying to say.
Probably not a good time to start selling my JJP Collection....
Just chill and play your games man.
I think things were better when it was just Stern,they were putting out really intricate and fun games
Quoted from newpinbin:
When Jack said in his podcast... CALL ME DIRECTLY what else needs to be said. One of the owners is telling you to call him. What else could you want? But you saying the WORLD IS WATCHING is taking this whole pinball thing over the top if it wasn't already over the top with the zillions of pictures of WHAT IF or WHAT MIGHT happen. Play the game!
Wonka is fun!
No hard feelings brother.[quoted image][quoted image][quoted image][quoted image]
Which is EXACTLY what I did!!!!! Has the owner ever been in contact with me? NO!!!!
Did you have questions about your Stern collection?
Quoted from jimwe5t:
Sorry Richie, JJP is not a great company. Great companies do not treat their patrons the way JJP does. They continued the POTC PF disaster knowingly with Willy Wonka. That is not the mark of a great company. They have not, nor will they replace with populated PFs and make all the POTC owners, nor the WW owners whole. Again, that is not a great company.
Wishful thinking will not make them turn around. Only by stop spending our hard earned money with them, will make them pause and rethink their strategy. Or go out of business, just like any company that will not take care of their customers. Would your plumbing company stay in business if you gave the nonsense disclaimer they are now giving to their customers??? This is not the mark of a great company. True, Stern gives this same statement, but they so far replace poor playfields at Sterns expense. When they stop doing that, we should all stop spending our hard earned dollars with them too.
What games are you talking about when you say with your hard earned money?
I don't see that you have any games from anybody I'm starting to think your just
Stirring up shit !
Quoted from dts:
I agree, give JJP the opportunity to fix this. Prefer more disclosure along the way but hope for the best, plan for the worst to protect the playfields. I’ve spoken with Jack more than once in the past by phone and found him accessible. My JJPOTC has otherwise been mechanically great, minor tweaks, a blast to play. But right now I’d lean towards CGC rather than a new JJP or Stern as long as this isn’t addressed fully. The remakes have been excellent with the old process at the same factory that Williams made their cabinets and playfields, still silk screened by hand rather than a printer robot. So, I’m gonna get MBr rather than Wonka or JP at this point.
My Wonka is shooting and looking great, I can assure you Wonka’s code is and will be even more deeper then anyB/W I burn thru the easy ones too quick and once beaten they don’t hold the same allure.
Quoted from tpir:
Richie, JJP has been given many chances. All huge fails so far. I am not exaggerating when I say that podcast/statement from them is one of the most embarrassing things I have ever heard. Sounds like you are trying to take your anger and disappointment at JJP out on me, but I don't want to play internet psychologist.
In a perfect world, a big time fancy important collector would be enough to move the needle and show the company they need to do something drastic and fast. Maybe that playfield replacement plan is rolling out really soon. What do I know?
Enjoy the rest of this lovely thread and whatever you get in place of Wonka! Don't let this thread be the end of your sanity please
Oh please don’t leave we’ll miss you so.I love the Stern owners who take all their precious time to come here and bash JJP.Whats the reward for turning someone,do you get a discount from Gary?
The other group I love are the ones who say “I’m not buying until they fix this shit” and they have no pins HaHa
Did Jack put out a statement on the clearcoat issue?Do you have a link,all I heard was the snippet from Pinball News
Quoted from jimwe5t:
Agree with you and hope you get your issues resolved. Judging Stern by the past, think they will take care of you. Your fortunate to not have this trouble by owning JJP, because getting your issues taken care of with JJP, is another story it appears.
Still on the crusade? Dude, your like a pitbull you just won't let it go!
Quoted from BMore-Pinball:
Great if a new PF makes you whole. Wouldn't do squat for me - it would just sit in my basement - I lack the time and skill to swap it and don't feel I should have to pay someone $1500 to do it for me. Now if JJP is offering the PF + covering the swap cost = all is good.
Anything less than that, are they are getting off the hook easy.
Do you even own a Wonka?
The issue I have is with people who just come here to stir up shit.
And then praise Stern up while bashing JJP and they own all Stern pins and act like their so disappointed that JJP is not treating people right .They know what their doing and they enjoy doing it
Quoted from PanzerFreak:
Ok, hard to tell through text on the internet! I'm a big NASA supporter and can get a bit defensive about the program lol. That's awesome you got to work there during the Shuttle era.
Don’t sweat man,there so many people that do believe that Hollywood bullshit.”
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