(Topic ID: 249691)

Wonka LE Sling Post Chipping in one month!!

By rs812

4 years ago


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Post #1403 Response from JJP from the Pinball Magazine podcast Posted by RobertWinter (4 years ago)

Post #1407 Transcribed response from JJP from the Pinball Magazine podcast Posted by RobertWinter (4 years ago)


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19
#971 4 years ago

It's been a week, 3 phone calls (voice mail left) and NO ONE from JJP has called me back to discuss the playfield issue!!!

I am will NOT be buying anything from JJP ever!!! Your customer service is horrible!!!

#974 4 years ago
Quoted from jimwe5t:

Sad to say, but this is typical from them. Experienced the same thing. They don’t want to talk to anyone (apparently unless your name is Richie), especially if you have a playfield issue. It is amazing to me that when Kaneda asked Jack directly about all the PF issues, all he said is, “I’m in Europe, service is spotty and won’t be back till September 8th”. That was his answer when asked about PF issues. Funny, it was good enough service to give that answer, but not answer the question. Kaneda said his answer was not acceptable.
Meanwhile Stern’s Zach Sharpe gave their answer that there is no widespread PF issues at Stern like other manufacture. They will back up the customer. That has been my experience with them, they take care of their customer issues.

Agree, I have had a much better experience with Stern. JJP has never EVER returned any of my calls.

#982 4 years ago
Quoted from underlord:

Did you start a service ticket?

I have never been able to speak to anyone at their company.

#1371 4 years ago
Quoted from drfrightner:

I love JJP and think they do an amazing job. I'll tell you what, I'm going to reach out to them, and see if I can get some answers. I'm going to do it the old fashion way, not thru pinside but talking to the owners. I will get back to you and let you and everyone else know exactly what I find out. I promise you that.
Lastly, I'll say again I have their games and they're all fine. All of my Stern games are fine. My Wonka is running 110% My Pirates has been brutalized and its going strong. All of my Stern games are firing on all cylinders with no issues. On a side note none of this matters because according to AOC the world is ending anyway in 12 years. LOL
But other than that my pinball games are all great and I promise to tell you what I hear.

I tried this, JJP does not care! After 3 calls no one has been in contact with me.

#1582 4 years ago
Quoted from o-din:

I'm glad to see Jack's speech has put everybody's mind at ease on this matter.

LMAO!!!!

-1
#1583 4 years ago

When Jack said in his podcast... CALL ME DIRECTLY what else needs to be said. One of the owners is telling you to call him. What else could you want? But you saying the WORLD IS WATCHING is taking this whole pinball thing over the top if it wasn't already over the top with the zillions of pictures of WHAT IF or WHAT MIGHT happen. Play the game!
Wonka is fun!
No hard feelings brother.[quoted image][quoted image][quoted image][quoted image]

Which is EXACTLY what I did!!!!! Has the owner ever been in contact with me? NO!!!!

1 month later
#2158 4 years ago

What are they doing about the issues?

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