(Topic ID: 249691)

Wonka LE Sling Post Chipping in one month!!


By rs812

56 days ago



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  • Latest reply 13 days ago by Adipocere
  • Topic is favorited by 47 Pinsiders

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Topic index (key posts)

2 key posts have been marked in this topic

Post #1403 Response from JJP from the Pinball Magazine podcast Posted by RobertWinter (44 days ago)

Post #1407 Transcribed response from JJP from the Pinball Magazine podcast Posted by RobertWinter (44 days ago)


Topic indices are generated from key posts and maintained by Pinside Editors. For more information, or to become an editor yourself read this post!

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10
#92 55 days ago
Quoted from Pinballmike217:

Looks like the days of Jersey Jack getting a free pass for poor CQ are over. When he was a start up everyone gave him a free pass because he needed time to get up to speed. Well, plenty of time has gone buy and at $10K a pop for new machines now the free pass has expired. I recently serviced a friends HUO Dialed in with about 100 plays that had a ridiculous amount of assembly line issues that were inexcusable. I won't bore anyone with the details but at the $10K price level the consumer should not have to be a high level tech just to get his machine to work properly.

Are you hinting that JJP machines are possibly not "The best-built, highest-quality pinball machines" ever?

#132 55 days ago

Start buying machines with credit cards from, oh, say, pinballsalesdotcom. Just pay the minimum for a couple months and utilize the purchase protection gimmick if defects show up. When the 2nd or 3rd machine is returned for a refund; in the words of Gene Cunningham: "action will be taken".

#138 55 days ago
Quoted from High_End_Pins:

That was a known 50 years ago. Never seen this on an old Gottlieb EM
The question and what seems to remain unknown at this point that would help me better understand is this.
Did the same person make all playfields with this issue or are they made by different people exhibiting the same issue?
If it is the same person on all that is root of the problem and it comes down to product lines or process. That could be addressed and fixed.
If it is different people then it gets deeper.
If different do they all use the same products or at least one or two of the same products in the process?
If not do they all start assembling too soon these days?
This type of info could really help find solutions moving forward but there is almost no interaction with the people that have those answers only those with the problems and aftermath leaving us guessing and many buyers suffering.

A simple 8-D report will reveal the root cause.

#395 53 days ago
Quoted from Shapeshifter:

Can someone solve Cleargate please?
Someone must know. The truth is out there.

We need the all-knowing frozen one to tell it like it is.....

#405 53 days ago

How do I lay the chip down and minimize the chance of it spreading?

#453 53 days ago
Quoted from MK6PIN:

Has there been a single populated JJP POTC pf swap under warranty?

I recall one or two WoZ and one Hobbit were talked aboot getting new drop-in playfields on pinside or RGP awhile back.

#454 53 days ago

Bally Tuff-Coat playfields for the win. Just clean and wax occasionally with Wildcat #125 (Recommended by Bally) no chipping/paint adhesion problems. My nearly 49 year old Bally 4 Queens playfield still looks great. Clear coat seems overrated to me.

#597 52 days ago
Quoted from jimwe5t:

Have done more research on this and found that JJP/Mirco is using water based clear instead of two pack polyurethane because of the environmental impact of the fumes pollution in our homes. Actually if this is the case, my opinion has turned 180 degrees. JJP/Mirco should be applauded for not using the very dangerous two pack polyurethane that many countries have now outlawed because of it off gassing in our homes and being very carcinogenic and super dangerous to us and our families health. I’d rather live with some chipping than having health problems.
Still think, giving 6 months or at least longer curing time is the answer and not printing artwork under the high impact areas, like Stern has done on Munsters, GOTG, etc., in the sling areas and such. No print clear coat adhesion issues there. If JJP were to come out and say this is the reason, who could be upset with them??? Except, JJP not giving enough curing time before assembly. Or over tightening mechs/posts. Or using too thick of a layer of clear coat. JJP should use this as a marketing coo instead of all the negative press they are getting now.

That's what I tell my customers......

#635 51 days ago

There is a lesson here from 1983 with Gottlieb/Mylstar's M*A*C*H 3 laserdisc video games. They all started failing a month or two after delivery and location placement. At first, we took the failed laserdisc players to the distributors. They sent them out for repairs so games were down for 10-14 days. Then they failed again. Rinse, lather & repeat. Eventually, the operators said F-This and started returning whole games. The beauty here is that since the games were way higher priced than conventional video games at the time, Operators were using credit via the big distributors. We simply stopped paying and said F.Y., take me to court.

They went to Mylstar and simply stopped paying them for anything. Eventually, operators got letters saying just return the CPU board and discard the rest of the games. No additional payment was necessary. If you paid in full already, a very fair pro-rated refund was paid back.

It put Mylstar out of business in under a year. Which they rightfully deserved.

#636 51 days ago
Quoted from Hemispheres:

You do realize at the end of the day you're just going to jack your distributor. You think we're going to get the money back? Ultimately if this becomes a wildfire we're the ones that will get screwed.

Hopefully you have a good Lawyer on retainer. Distributors like Betson, Shaffer, Player One (Brady) all do.

#669 50 days ago

Is the JJP Open House this weekend?

#845 48 days ago
Quoted from ronaldvg:

It is the same as with the clinging on to the DMD for so long, the manufacturers just do not want to change or are too set in their old ways to be able to think further than what they know.

Score (painted on wood playfield) you added in your head.

Ball drop cavities where you counted the balls and totaled score in your head.

Numbers screened on backglass you added up in your head.

Score reels that totaled score for you.

Numeric score displays (electronic).

Alpha-numeric score and word displays.

Monochrome DMD.

Color DMD.

LCD.

#932 48 days ago
Quoted from ultimategameroom:

By the way what is a guesstimate for the cost to have a skilled person do a playfield swap on a game like Potc or WW?

I know that if I were to do a swap on these particular playfields, I would not do it for less than $2k. After doing the first one I may determine it would need to be more like $2500.00

#957 47 days ago
Quoted from chad:

Labor only, or including parts.

Labor and "shop supplies" including staples, generic fasteners, cable ties, hook-up wire if needed. Parts I break are on me. Customer supplies the playfield.

#964 47 days ago

A low-level employee in Sector 7-G?

#1428 44 days ago
Quoted from pinballplusMN:

Just look at a Stern Galaxy Backbox and compare to a Bally Lost World Stern stole more than words back in the day.

Bally sued. Stern started paying a royalty for each board. Public record as Bally was a public company at the time. It was in their 10-K Reports.

#1441 44 days ago
Quoted from statsdoc:

Am I missing something? I put Cliffy protectors and new rubbers on my POTC and had to remove or at least loosen some posts to get to them all. How am I supposed to simply maintain the freakin’ pin if I am supposed to not touch these posts? Simple maintenance requires a call to the manufacturer for help on how to remove a post?
My POTC will be the last JJP I will own if that is their response. That is a non-starter as far as I am concerned.

New stickers being made to put next to the coin door and backbox locks: "No user serviceable parts inside".....

13
#1464 43 days ago
Quoted from harryhoudini:

I talked to Jack on the phone. It was splended. He fixed all my playfield issues.

He fed me BS and lied about his statements later in email.

The COmpaNy Lawyer wrote the script Jack read and sent to the two monotone drones.

#1500 43 days ago
Quoted from greenhornet:

perhaps its time for one of the investors to step in as the new pitchman. what about michael strahan? he used to play for the NJ giants.[quoted image]

Regular size Original Italian on wheat, Mike's Way please.....

#1573 43 days ago
Quoted from PanzerFreak:

WOZ sold for $6500 over 6 years ago and JJP lost money on every single one at that price.

Whose fault is that? Why didn't buyers offer all-around good-guy Jack an extra grand or two per machine to help him out?

#1576 43 days ago
Quoted from o-din:

Perhaps because some of those that paid more later got their games first?

Shhhhh. Jack would never do that. He coined the phrase "First to pay is first to play".

#1598 42 days ago
Quoted from Chalkey:

"If you have a problem, call me directly. I will tell you that my reception is getting spotty and hang up"

When not overseas on a family vacation (in a spotty cell phone area), he seems to drive through many tunnels). Maybe on the Pennsylvania Turnpike, the Tunnel Highway/America's first Superhighway.....

#1604 42 days ago
Quoted from LukyDuck:

Did he say he was on vacation or is this just an assumption? What country was he in during the podcast? I ask because I don’t know the answers.

He or someone at the JJP world's finest pinball factory that makes the best-built, highest quality pinball machines there are said he is/was overseas with "Spotty Cell service" until September 9th. After the comments started flying, JJP distributor and all-around good guy Wayne G. stated that Jack is on a personal family vacation in Europe.

Jack must have had good internet service over there when he sent the one-way recorded .wav file to the shill podcast.

#1648 42 days ago

This says it all:

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#1683 42 days ago

Worst thing is a pin that catches on fire (Williams early SS. Remember, WMS= Wires May Sizzle). Also, pins that electrocute players. Improper grounding on SS pins cause that 55 volt sensation.

Some Williams EM Aztec's did the full line voltage zap to players.

#1684 42 days ago
Quoted from cjmjmm2006:

I do appreciate their dedication but there is no need to take it that far in my opinion.

A few free games never hurt when you're there.

#1691 42 days ago
Quoted from donkadelic:

Rumor is he's back from his "vacation" and still radio silent....tick tock JJP, one more bad move and your company is sunk...

Hopefully he was able to afford the week early one-way ticket home. I mean since he no doubt bought the tickets far in advance they were likely non-changeable and all. Guess even he realized he should not be away while Rome is burning.

#1694 42 days ago

Jack's recitation of a Lawyer-written script should have settled you down. Listen again to the "2 fools and Jack" podcast.

#1702 42 days ago
Quoted from Coz:

Just needs a little novus 4

I said those early WMS SS pins can burn.....

-2
#1729 41 days ago

Wouldn't it be something if JJP started to offer a Playfield warranty with new machine purchases? Here's how I see it;

For only $499.99, you will receive a two year warranty on top of the manufacturers very limited warranty. This extended warranty specifically covers Playfield cosmetic problems such as chipping, paint bubbling or whatever else we want to call it. If a claim is made (and approved by an unbiased Review Committee) you will receive a new or remanufactured playfield from Jersey Jack pinball. Shipping charges will be borne by the customer. This is a parts only warranty. You will receive a new play field which you get to install yourself or pay someone to install it. Jersey Jack pinball service centers will offer a Playfield swap service for just $2495.00 based on today's value of money. Also, if the Playfield is no longer in stock, you'll receive a $500 credit good on the future purchase of another Jersey Jack pinball machine. Remember, these are the best built, highest quality, pinball machines there are. Thank you for your business.

#1739 41 days ago
Quoted from underlord:

Please tell me you forgot your emoji

The first two sentences were meant to imply that.

#1742 41 days ago
Quoted from NeilMcRae:

Sounds like the LCD warranty bullshit that some laptop people tried to do. The wrong answer IMO.

My wife got burned by a "Pixel Policy". Until I made the failure a bit more catastrophic....

#1744 41 days ago
Quoted from jfh:

I would be perfectly fine with the concept of a playfield warranty. But as the purchaser of said warranty it needs to include a drop in replacement playfield or a nominal swap cost, not $2500.

Would you be willing to pay an additional $2k for this warranty on top of the value pricing these machines cost? Keep in mind, Jack is reading this thread.

#1765 41 days ago
Quoted from MrBally:

Wouldn't it be something if JJP started to offer a Playfield warranty with new machine purchases? Here's how I see it;
For only $499.99, you will receive a two year warranty on top of the manufacturers very limited warranty. This extended warranty specifically covers Playfield cosmetic problems such as chipping, paint bubbling or whatever else we want to call it. If a claim is made (and approved by an unbiased Review Committee) you will receive a new or remanufactured playfield from Jersey Jack pinball. Shipping charges will be borne by the customer. This is a parts only warranty. You will receive a new play field which you get to install yourself or pay someone to install it. Jersey Jack pinball service centers will offer a Playfield swap service for just $2495.00 based on today's value of money. Also, if the Playfield is no longer in stock, you'll receive a $500 credit good on the future purchase of another Jersey Jack pinball machine. Remember, these are the best built, highest quality, pinball machines there are. Thank you for your business.

Also note that this would only apply to the original owner and purchaser.
We were all warned five years ago directly by Jack that the warranty was only to the original purchaser. He got over 40 downvotes, but the flock continued to buy thousands of machines after the warning....

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#1766 41 days ago

The post that started the controversy:
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#1823 39 days ago

Gag order/request is in effect.....

#1835 39 days ago
Quoted from smalltownguy2:

All that said, know this: I can be very persistent when I need to be.
Any of you local to me should ask me to tell you my (long-winded) story about my "lifetime warranty" windshield wipers I purchased in 2006. I'll gladly share the story with you over a beer to provide you with some perspective as to just how far I'll go with a manufacturer to get what I want.

Very similar to the J C Penney "Lifetime Battery". Sold in the '60's and '70's. Warranted to the original owner of the vehicle only. It sure cost them a bundle. They actually had the claim processing office in the Empire State Building until the early 1990's. Basically the only ones left after 30 years were in collector's cars. Not sure if Firestone (who bought all the JC Penney auto centers) still honors the warranty.

#1903 38 days ago
Quoted from CubeSnake:

Serious question...is the ENTIRE pin returnable to the distributor? I mean to say, that if I received a defective pin-with no hope in sight for a solution-is THAT pin returnable to the distributor ? Kind of a "lemon law" but for pins. Time shouldn't be an issue as what I've been reading are owner's are reporting chipping issues in ~month's time or so. So again-why not just return the defective product to where it came from?

Cargument, well, car part argument: One tire store chain encourages you to return tires that you are not satisfied with....

#1909 38 days ago
Quoted from o-din:

Not sure how relevant this is, but remember when Chrysler could have gone under because they were making super crappy cars?
Then all it took was the right spokesman to bail them out selling even crappier cars.

"If you can find a better car, buy it".
A lot of people took Lido up on his offer.

#1923 37 days ago
Quoted from flynnibus:

he's actually very well connected... and in the recent decade after lurking for some time after his sell off to PPS he's normally quite grounded... even if a bit too coy or gruff. But this one is WAYYYY out of character.. like he just came out frozen hybernation like Austin Powers..

I miss the days when he would send out those Cease and Desist Orders like AOL CD-Roms.

-8
#2080 33 days ago
Quoted from Yelobird:

Moon landings? So you think we were Actually on the moon now??? lol

All filmed at the old Desilu Studios....

-8
#2082 33 days ago

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Put down the pitchforks. This is meant to be a funny response to yelobird. It's a file photo off of of an internet article debunking all of those who said the moon landing was fake.

Quoted from Yelobird:

Moon landings? So you think we were Actually on the moon now??? lol</blockquote

#2097 32 days ago
Quoted from PanzerFreak:

Get out of here with that crap. That's an insult to the 400k people that worked on the Apollo project including the astronauts themselves, nearly all of which had military experience and are highly respected. You are calling them liars and it's complete insanity to think that many people have held such a secret for 50+ years. Each Apollo landing site has been photographed within the last 10 years showing the lower stage of the lunar lander left behind on each mission.
Guess these scientists maintaining and researching the collection of moon rocks from each manned Apollo mission are all in on the secret too! Hope you continue to enjoy the many benefits, including technical and medical advances, that the Apollo program has provided.

Holy shit. It was a joke. Why not direct your diatribe at yelobird who started this?

I worked for Rockwell International for several years and get a nice pension from them. My time there was after Apollo, during the Space Shuttle era.

2 weeks later
#2150 15 days ago
Quoted from GnarLee:

what poker chips have a pinwheel design?

The defunct Eddie's Fabulous 50's Casino in Reno IIRC......

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