Quoted from Pinballmike217:

Looks like the days of Jersey Jack getting a free pass for poor CQ are over. When he was a start up everyone gave him a free pass because he needed time to get up to speed. Well, plenty of time has gone buy and at $10K a pop for new machines now the free pass has expired. I recently serviced a friends HUO Dialed in with about 100 plays that had a ridiculous amount of assembly line issues that were inexcusable. I won't bore anyone with the details but at the $10K price level the consumer should not have to be a high level tech just to get his machine to work properly.

Quoted from MrBally:

Start buying machines with credit cards from, oh, say, pinballsalesdotcom. Just pay the minimum for a couple months and utilize the purchase protection gimmick if defects show up. When the 2nd or 3rd machine is returned for a refund; in the words of Gene Cunningham: "action will be taken".

Quoted from TheLaw:

that's if a PF cost $500 to them

Quoted from Lermods:

That’s for accidental damage. Some cards extend your warranty period and claim limits under this are much higher. They don’t cover wear and tear so you’d have to prove it was a manufacturer defect.

Quoted from Who-Dey:

No not really. What's dramatic is my friends that are not rich that saved up their hard earned money for their POTC games and they got chipping playfields and JJP wont replace them. They are feeling pretty dramatic right now and devistated just to be honest with you. Its sad man and very wrong.

Quoted from Who-Dey:

Not sure to be honest with you.

Quoted from Adipocere:

My distributor said that he makes a little over $200 on the Wonka SEs. When JJP lowered prices on the entry editions, the difference was taken almost completely out of the distro’s profit margin. I’m not sure if they made up for it on the LEs though. I would suspect that way more Wonka SEs are selling compared to previous JJP titles, including to new buyers like myself who could not justify the higher prices in the past.
JJP is apparently strict on a lot, including shipping fees for distros. This is why you rarely if ever see the free shipping deals you see on Sterns. Way less profit margin.
I can not confirm any of this, but I didn’t get the impression he was lying (or had any reason to). I also didn’t get into or particularly care to ask how much they make on Sterns.

Quoted from Hemispheres:

You do realize at the end of the day you're just going to jack your distributor. You think we're going to get the money back? Ultimately if this becomes a wildfire we're the ones that will get screwed.

Quoted from Adipocere:

If my distributor acted this scared about an issue with a product he/she was selling, I would immediately know whether or not they supported me as a customer.

Quoted from zaphX:

Well, the way I see things we have two options:
1. Bail out of pinball and pout until this blows over
2. Keep playing and deal with it as best we can
I wouldn't say anyone is crazy for letting it bother you, but I do think sitting out of pinball over it is an over-reaction. Especially since we're talking about out of the way places that are chipping, in most cases.

Quoted from TwoHeartedMale:

NiB pinball is becoming a gamble. At least with used your able to view the product before getting ripped off

Quoted from IdahoRealtor:

Good luck convincing anyone other than an anal pinsider that this is a big deal.
Anal Pinsider says "Stand close, lean in and look right here. Can you see it? It's right there. Isn't that horrible? Think I should sue?"
Normal guy says "Umm. Yeah. Maybe you should get some help. Can I play now?"

Quoted from IdahoRealtor:

Oh my goodness. They are only doing that because you guys made it out to be a big deal. Not unlike how a toddler freaks out over a popped balloon, or a dropped ice cream cone, and then the parent buys them another one. Stern is simply soothing you guys.

Quoted from IdahoRealtor:

Just Pong. It's awesome. No need to pander.

Maybe. The straw man reply annoyed me, as did the lawyer. And I'm fed up with the cynical manipulation and pitch fork parties over every little QC defect. It is literally consuming a lot of NIB buyers and preventing them from enjoying the hobby.

Quoted from IdahoRealtor:

Your point wasn't lost on me. The way you made it was disturbing.
Whether you mean it or not, you don't say you're going to come vandalize someone's games.
The upvoting of such douchebaggery is equally disturbing.

Quoted from RobertWinter:

Jack's statement transcribed from the podcast -
"Alright, well first off I just want to apologize for the delay in speaking about this matter publicly as we sorted through things internally and we understand that some of our customers are concerned to see and hear of clear coat chipping around posts on our Willy Wonka game.
The number of actual cases we have seen with true playfield chipping is extremely low and we're in the process of developing a program for anyone with documented damage and will work with those customers on a case-by-case basis and, you know, feel free to call Tech Support or call me directly if you feel your machine has true chipping or damage. And we want you to feel confident and comfortable with your purchase, always.
We want to notify customers NOT to take apart their machine, remove posts, etc, for the sole purpose of looking for chipping or problems under the posts. If you truly need to remove any part of the machine, we recommend contacting JJP Tech Support for instructions on how to do this properly. And for those customers who see rippling or pooling around any post, we want to urge you, this does not mean your game will chip.
We're diligently working with our vendor and engineers day and night on correcting any pooling moving forward. We have no reason to believe any games out there in the field are inadequate in any way, shape, or form. You should continue to enjoy and play your amazing game.
Our company's put countless hours and efforts into making Willy Wonka a fun experience for you and your loved ones to appreciate for years to come. I mean really, our people work hard every day with passion to design and create amazing games for you to play. As we always have, we will stand by our product and support our loyal customers and I can tell you that'll never change.
Thank you"

Quoted from greenhornet:

perhaps its time for one of the investors to step in as the new pitchman. what about michael strahan? he used to play for the NJ giants.[quoted image]

Quoted from seenev:

I don't know how you listen to Jack's carefully worded statement and buy with any kind of confidence. Especially considering how they've responded to this issue so far. Are you going to send them pictures of a chipped playfield and they determine you need extra large washers for it?

Quoted from Who-Dey:

A brand new game with a chipping playfield is not acceptable period.

Quoted from flynnibus:

I will be the first to complain about the cliques and Klingons out there... but the biggest social footprint in pinball is not tournament people... but the footprint fed by the endless waves of say nothing opinion podcasts and streams of people just playing.
Meanwhile I prefer to help run events and contribute to great pinball experiences.

Quoted from flynnibus:

Come on down and see what the buzz is about... https://super.magfest.org/gaming/arcade

Quoted from pipes:

This is exactly the problem. You think your personal experiences are indicative of everyone else's too. You're either a JJP apologist with an agenda or completely clueless.

Quoted from Manic:

They have the parts. Your parts. They can do it like Stern did. Stern sent customers a box for them to send back their populated PF. Then Stern took their old mechanical parts and swapped them onto a new undamaged PF. Then they sent the new assembled product back to the customer. That way the company doesn't eat the cost of all new mechs, etc and only has the PF, shipping and labor.
JJP could do the exact same thing for POTC customers that really had obvious damage... if they wanted to.

Quoted from MrBally:

Holy shit. It was a joke. Why not direct your diatribe at yelobird who started this?
I worked for Rockwell International for several years and get a nice pension from them. My time there was after Apollo, during the Space Shuttle era.

Quoted from apinballwiz:

Think I read somewhere that Jack was asked at expo if the root cause of the playfield clear issues had been determined and a fix identified. He said yes to both, but would not elaborate any further. I would think the newest builds have whatever fix was implemented, guess we'll find out....