(Topic ID: 249691)

Wonka LE Sling Post Chipping in one month!!


By rs812

9 months ago



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  • Latest reply 25 days ago by playernumber4
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Post #1403 Response from JJP from the Pinball Magazine podcast Posted by RobertWinter (9 months ago)

Post #1407 Transcribed response from JJP from the Pinball Magazine podcast Posted by RobertWinter (9 months ago)


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#398 9 months ago

I personally had some POTC CE issues from the line. Joe @ Pinballstar and Jack at JJP personally handled my issue which included shipping the machine back to the factory, twice. When the machine came back the second time, everything was set to rights minus one bulb that had issues likely due to shipping on the last way out. It took three months but I am happy with my machine now. The customer service was top notch, direct attention from the supervisors, but clearly an issue with QC line, which I addressed directly with Jack. It was my first NIB, and nearly put me off entirely. Part of the issue was CE's came off the line early and had more issues developed with more parts in them. They are now doing SE and LE first, seeing issues and addressing them prior to CE production. Ideally CE will see limited issues up front. However, I have faith that customer service will be outstanding based on my last service issues.

JJP puts out a more complex product, you will have more complex issues develop than stern. JJP is a younger company, they will have growing pains like any other. Be patient and polite when discussing your issues with them and your distributor. If you whine like I have seen many do on this and other threads, you should expect to be treated like a child and get the basic minimum customer service.

I put in an order for WWCE on the first day because of their quality of care, even with product issues at launch.

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