Quoted from iceman44:

I came back to get help dealing with my Oktoberfest issues and couldn’t resist here
Yes I still have my CE order standing.
And it so nice to see such civility and politeness return since I left. LOL
Deep breath! Yes it feels great not to be mired in all the BS day in and day out
Carry on

Quoted from swampfire:

Saying that a handful of pictures off pooling and chipping translates to a “widespread problem” is also shortsighted and logically unsound. The only “fact” is that nobody knows what percentage are affected, except maybe the distributors and manufacturers.

Quoted from TheFamilyArcade:

Exactly. What’s Jack supposed to do? Cancel his vacation? Admit total wrongdoing? Have 20 people actually complained or provided evidence yet? Do we know?
It looks like a problem. How big we don’t know. Expecting a company to admit guilt and start writing checks is absurd.

Quoted from TheFamilyArcade:

He goes on vacation every August. Like I did and like 90% of the world dies too. So yes, I do.

Quoted from MurphyPeoples:

You joined Pinside TODAY, and your first post was to come out swinging at people? Huh.
As for vacations, most everyone I know in the work force has to "put in" for vacation months in advance. Typically they
travel with family, and try to take a break from the work world. I don't take work calls when I'm on vacation either. At least he was cordial enough to take a break and record a message.

Quoted from swampfire:

I’m not a JJP guy, I just hate it when people present themselves as “logical” and spew nonsense. Never thought I’d be defending Jack, since he came out swinging at Stern back in 2013. I hated that. But even I will admit that he’s made Stern a better company by being the first credible competitor. Seeing people go after entrepreneurs like hyenas on an old lion just makes me sad.

Quoted from TheFamilyArcade:

This is a rational post. But you don’t seem to have done much research at all. And as a point of reference, Stern does NOT replace every documented damaged playfield,
Stern’s domination of the industry cuts all ways. They ship way more games than everyone. And to an order of magnitude of buyers than are represented on Pinside (in general and compared to JJP). We hear of their occasional benevolence here but it’s hardly uniform. And the scope of what we don’t know far outweighs what we do.
And to DonkeyDick, just because you can’t take a vacation doesn’t mean no one else can’t. One reason I don’t have more machines is that I’ve spent a shit load of dough on big family vacations the last 3 years. And newsflash: tickets to Europe are best bought months in advance, or they get shitty expensive. I highly doubt Jack waited to schedule a family trip to Europe in the last three weeks.

Quoted from guard:

Shut the hell up.....everytime I use my lawnmower it doesn't look as good, everytime I drive my car the tires don't look as new, every day I age I don't look as awesome....
Only a complete moron thinks that playing their pinball game isn't going to leave a mark. This thread is getting Monty Pythonesquely stupid.

Quoted from Extraballz:

So if my machine literally burst into flames when I pull the plunger then I have a legitimate gripe and can complain. Got it. Sorry for my overreaction.

Quoted from Psw757:

Over the last two days they have stepped up and are sending free PF’s to the POTC owners with chipping.

Quoted from Procrastinator:

Right, You think a CC company will fight for you over a few millimeter of flaking paint chips? Maybe some more than others, but you will absolutely be responsible for shipping it back. Haha you really believe the CC company will force the manufacturers to pick up otherwise you get a refund? Pfft, riggght

Quoted from wesman:

I'm going to post this comment in each thread I've posted about regarding POTC or JJP playfield issues. (Adding text to avoid double post error.)
I feel like anytime a company or individual is criticized for a lack of quality within their output, they should be equally commended when that output is adjusted.
I received an email from Jack before I headed out for work midday Thursday. I work second shift, and Friday had a voicemail left by him when I awoke, and called him back immediately.
Jack seemed earnest, gracious, and humbled in his offer of a new playfield to correct my issues with my POTC playfield tear and rippling. For me, this is the best I could hope for. I don't expect a fully populated playfield swap, or an outright machine exchange. What I am receiving is acknowledgment openly of the issues that have occured within this game, and done so by the company face of said product.
I respect this move. And it gives me greater confidence towards JJP then I had two months ago.
Jack as well, seemed confident these issues are being course corrected moving forward, and his overall tone was upbeat, wishing to make amends, and continue and improve customer relations. In my mind, for me and my situation, that has occurred.
That said, if it weren't for every single person being vocal on this issue, on this forum or via podcasts, whether supporting or accepting these issues, this outcome might not be happening. So I am thankful to all of you, as well as Jack and JJP, for helping make this lovely game "whole" again once more.
I also hope everyone affected by this issue is made whole again as well.

Quoted from Who-Dey:

Youre a good guy Wesman but you should expect nothing less than a fully populated defect free playfield in your brand new 10K game. I don’t know how these companies could legally get away with doing anything less honestly.

Quoted from wesman:

Not happy, reasonably satisfied. It's been a miserable last four months of my life dealing with this issue. Thanks for your "support".
Who are you again..?

Quoted from zaphX:

It is interesting that the people who are beating the "populated playfield" drum the loudest do not own JJP games at all.
Demanding a full playfield swap is essentially saying "this chipped PLAYFIELD is 100% without value and cannot be used." And that is just not true.

Quoted from zaphX:

Not unreasonable.
First people complained nothing was being done, and that they should get a playfield at cost. That happened.
Then people complained they should get them free without paying anything. That happened.
Now people complain they should be populated playfields.
Where does this end?
From where I sit, all I see are pinside people being entitled and unreasonable while JJP is doing what they can to make people happy.