Expecting the home owner to perform a PF swap is utterly ridiculous!! It's like the car dealership telling you to re-build your engine. IMO I think they should pay techs to schedule out a time to do the work or simply send a shipping company down to pick-up faulty products this is just unacceptable. By doing PF swaps we're just enabling this & basically saying it's okay. It's NOT!! I feel bad for all the owners out there that are going through this it's really not fair for a 8k - 10k product.