Quoted from NeilMcRae:I got a new populated playfield in the end but only because I paid for it.
Your playfield was free, assembly labor was free, shipping was free, and we sold you the components at our cost after Charlie reached out to you to try and help reach a resolution. Our warranty covered and replaced the part that failed as it states and that was the best we could do. You said all we did was send out washers, and that is not the case at all is the point.
Charlie wasn't saying you were hiding behind a keyboard, that was aimed elsewhere.
And next time you fly across the Atlantic and come to a show PLEASE come talk to us if we are busy or not. I swear we are nice people and really do care.