You do realize at the end of the day you're just going to jack your distributor. You think we're going to get the money back? Ultimately if this becomes a wildfire we're the ones that will get screwed.

Hey guys (and gals) just for the record here I didn't have time to read the 20 pages of a thread that most is most likely purely speculation at this point but I will say that don't think for a second a good distributor doesn't raise holy hell with the manufacturers on major issues like this. We absolutely do. We're hearing it firsthand from you guys and we understand it. Trust me if I'm spending the money you guys are I'm on your side. The end of the day we are also consumers of products. Anyone that's dealt with us absolutely knows how I go to bat for people and I take customer service very seriously. At the end of the day though we don't make the final decision. I think the point I didn't express is that as the consumer you do have to FIRST work with your distributor, But if you just up and go to your credit card and charge back that directly affects your distributor before he even has a chance to go to bat for you. That was ultimately my point and I didn't elaborate so my apology there. We absolutely hope that the manufacturers of the playfields and the games figure out a resolution to the problem. Obviously we have had discussions with the manufacturers. Don't think for one moment we haven't.

Okay before THAT snowballs let me re elaborate. It is not like my phone is ringing off the hook with every game we've sold having issues. Have we had customers call us asking about this issue? Yes. Have we asked JJP about it just like you have? Yes. I personally would really love to know the numbers.... and I'm sure everyone on this form would. Out of the total number of games that have shipped how many have issues? That's ultimately the question. All we can go off of is the numbers that we sold and the phone calls that we've received. For the record, that number's been very low. Is it still a concern when we see the photographs? Absolutely.

lol... I thought that said "and what is that telling you"

So to answer your question
... I'm going to let JJP answer that. They will.