WOW lets unpack your comments here...
You say Stern took care of you instantly and JJP won't call you back, and fanboys won't admit the truth, blah, blah, blah... with all my machines I've only had ONE problem ever and I called JJP. They sent me a replacement part the next day and I was back in business. I had two different techs call me back. With Stern because they've gone SUPER cheap with the rail system they have now, my entire Munsters playfield fell into the machine. The playfield became wedged into a bolt inside the cabinet after it fell just collapsed into the cabinet. I called Stern NEVER got a call back not ONE! I called my dealer and he told me this has happened a few times let him know if I need help. So I had to get a couple guys to help me get it out, had to take half the damn machine apart to get it out. The entire playfield just FELL INTO the cabinet... what Stern has done with these new rails, c'mon they're not even 1/10th as good as the older machines. Or another way to put it not 1/10th as good as JJP's.
Either way we fixed it ourselves but the bottom of that playfield is seriously damaged where it become wedged on a bolt... it dug itself into the playfield. Then we had to add spacers to the rails, we had to bend them out more so this wouldn't happen again. Still the playfield doesn't lock in like the old machines... I wonder why?
Stern is a giant in the industry and I say good for them. JJP is also a giant in the industry and good for them as well. Both companies make mistakes and hopefully in most cases they own up to them and fix things. I'm merely sharing my most recent Stern story as an example this all goes both ways, and probably across every company when metal balls fly around a piece of painted wood. I bought a brand new Beatles after 10 plays the pop targets BROKE totally cracked cheap thin plastic ... nothing like the old day. I had to order a part and replace... oh well. I guess that's pinball.
As for putting Stern and JJP in the same discussion I agree but don't agree. I don't agree because EVERY pinball company should be put in the same discussion because they're all making pinball games. Every company Stern, JJP to everyone between should be held to the exact same standard end of story.
Why I would agree, because these are two totally different companies, one is making games faster than lightning (STERN), and the other company takes twice maybe three times as long to develop games because their games are so different, unique, and custom. You can only compare a Stern and a JJP in the fact they're both pinball games. JJP hands down makes the more detailed, high tech, original game... its not even close. I like Stern to as I've bought them, and will continue to buy them if I like the theme of the game. The single most high tech, most original, game ever made was POTC JJP and I would challenge ANYONE to dispute that anyone, and Wonka is a close second. That doesn't mean that's why you should or shouldn't like a JJP over a Stern. Personally I think the least themed game I've ever seen is Spooky TNA, but there are people here that love that thing. Who am I to say you shouldn't like what you like, you can like whatever you want. So why are there so many people who tell you almost on a daily basis not to like a JJP game?
I'm sure there are people with problems with all the companies but it seems like JJP gets picked on the most by far... talk about fanboys. I think if JJP found a cure for cancer they would beaten over the head. If you love pinball you want all manufacturers to succeed, thrive, prosper, and take care of issues with their products the same no matter Stern to the start up. Lets be fair to everyone. Lastly, let me say that there are pros and cons to every supplier. JJP probably does have more issues with their games because they just pour more into them, every game is trying to be custom, that is always going to create more problems. Until JJP decides to streamline the design, remove some of the uniqueness from each game, you will probably experience more problems with a JJP than a Stern. With that being said do I want JJP to stop being JJP absolutely NOT! I don't want JJP to be more like Stern even it meant fewer problems but I would like JJP to settle on more common parts across all their new and future games. I want all pinball companies to learn from their mistakes and anything and everything they do into the future to be better than they were before. Stern has the most experience no one is denying that... but every time I have even the minor issue my first thought isn't to run to pinside and start a thread about it. People should deal with their their supplier first and foremost your issue is with them and no one else. Every supplier deserves the opportunity to deal with you directly to solve all problems.
Quoted from jimwe5t:
Had the same experience with JJP as your friend. With Stern, they took care of me instantly, with no issues at all. They are there to service and stand behind their machines, even out of warranty has been my experience. Your friend would be wise to blow them out just like many of us have done. Too much money to be lost on current JJP machines in the resale market. Stern is the giant of the industry and still cannot understand why JJP and Stern are put even in the same discussion. Fanboys don’t like the truth.