Maybe you need to write it clearer. From my point of view it looked like you where saying we just had to lap this shit up, if I got that wrong then I sincerely apologise. I was comparing a dinged machine during transport vs the play field failures that we are seeing. From my POV they aren't any different and I want my game replaced.

Cheers,
Neil.

You'd bet wrong. I've had a ticket in for over a week and have had ZERO contact. For a simple thing like a washer kit, I was contacted immediately.
I'm out for future JJP's unless CS and QC are vastly improved.

No? Soft clear is bad clear. Period. I don't care whose fault it is. If it's my 4200+ on the line I'm not taking responsibility for it. I'd probably be a bit more lenient on something like a cabinet ding than you, but playfields are a hard stop for me in terms of issues. I've had to pull, strip, reclear, and repopulate a game before due to shipping damage (game ended up full of glass), and there's no way in hell that I'd EVER do that on a NIB, for any reason. Clear issues aren't the customer's problem...it's Stern's and JJP's, and if they won't stand behind their product, I hope they're ready to weather the loss of sales they're inevitably going to take.

I'm going to post this comment in each thread I've posted about regarding POTC or JJP playfield issues. (Adding text to avoid double post error.)

I feel like anytime a company or individual is criticized for a lack of quality within their output, they should be equally commended when that output is adjusted.

I received an email from Jack before I headed out for work midday Thursday. I work second shift, and Friday had a voicemail left by him when I awoke, and called him back immediately.

Jack seemed earnest, gracious, and humbled in his offer of a new playfield to correct my issues with my POTC playfield tear and rippling. For me, this is the best I could hope for. I don't expect a fully populated playfield swap, or an outright machine exchange. What I am receiving is acknowledgment openly of the issues that have occured within this game, and done so by the company face of said product.

I respect this move. And it gives me greater confidence towards JJP then I had two months ago.

Jack as well, seemed confident these issues are being course corrected moving forward, and his overall tone was upbeat, wishing to make amends, and continue and improve customer relations. In my mind, for me and my situation, that has occurred.

That said, if it weren't for every single person being vocal on this issue, on this forum or via podcasts, whether supporting or accepting these issues, this outcome might not be happening. So I am thankful to all of you, as well as Jack and JJP, for helping make this lovely game "whole" again once more.

I also hope everyone affected by this issue is made whole again as well.

Ugh, just post it in one place.

I've stated my opinion. I want a defect-free game. I really don't care what method is employed to make that happen. Anything less and there will be a shit storm coming. I can be very noisy if I need to be.

-wonka owner #08742206, play field #105, clear coat case #5107

Great if a new PF makes you whole. Wouldn't do squat for me - it would just sit in my basement - I lack the time and skill to swap it and don't feel I should have to pay someone $1500 to do it for me. Now if JJP is offering the PF + covering the swap cost = all is good.
Anything less than that, are they are getting off the hook easy.

Do you even own a Wonka?

I'm sorry to hear you're happy getting screwed out of 1k because somebody gave you a phone call. I'd rather have the 1k personally (cost of populating said playfield).

Youre a good guy Wesman but you should expect nothing less than a fully populated defect free playfield in your brand new 10K game. I don’t know how these companies could legally get away with doing anything less honestly.

Maybe, as I stated, I've posted regarding my own personal issue on my game over several different threads. I viewed one of the first issues going on with a Wonka SE, and as such I feel it's important that with each game that's had issues, they be reported and discussed, and equally so, that each case corrected, also be discussed openly.

I'm sorry if me repeating ONE post in three different threads once, irks you so.

This has been an issue in my life daily, wondering if any action at all would be taken by JJP and Jack, so again, when that action was taken, I'd like to discuss it, as much as I discussed the issues I had.

It's not ideal for me either, but I can't reasonably see JJP doing anything more than this. It's not ideal, but nothing in life is, and this is far, far better than nothing, which is what I received for the past four months.

I'd like that too Who-Dey, but I know that won't occur.

Do either BMore, Donk or Yancy?

Awesome to have feedback from people about an issue they haven't had personally, with a company they aren't dealing with.

Because dumb people continue to buy them. Same reason democrips and rebloodlicans continue to get elected.

Your game is brand new, you deserve a brand new populated playfield and nothing less. Jack needs to stand behind the defective game that he sold you. If i opened up a new game and it has chipping or maybe a month later it starts chipping, i am going to be FURIOUS if they don't send me a new playfield that i can slide into my game and plug it in and go.

Not happy, reasonably satisfied. It's been a miserable last four months of my life dealing with this issue. Thanks for your "support".

Who are you again..?

I'm on your side, I want to see all of us get what we paid for. Don't settle for less, you deserve it.

Its pretty obvious that Jack isn't going to do the right thing, now lets see what Stern does. This is one big f*cking mess and the customers shouldn't be the ones that have to take it in the ass. I wish this wasn’t happening. Its bad for pinball and everyone that is affected. Just build us a good quality f*cking game and we wont have to deal with this BS. I dont know why that is so hard to understand. We shouldn’t have to deal with cabinets splitting and playfields chipping. I understand that shit happens occasionally and that this isnt perfect world but it’s unacceptable when nearly every game out there is falling apart.

Stay with this process of you being made whole. Just because a phone call came finally, after 4 months (shame), do you think you are made whole again? Giving you a unpopulated play field is like a car manufacturer calling up, apologizing for the terrible paint job, offering to send you a bucket of free paint and washing their hands of the whole deal. Like they gave you something and you should now be satisfied and tell everyone in all the threads how satisfied you are, because your past 4 months of pain yielded almost nothing. Does that make the company caller (Jack) a good guy some how??? You now are sitting there with a free can of paint, but still have a car that looks like manure.

Still not made whole and for your $10,000.00; ending up with a playfield that looks like trash, although now have a free can of paint. How is that satisfactory? Fully installed new populated PF is the only solution to make you whole, unless a full refund of purchase price is issued.

It is interesting that the people who are beating the "populated playfield" drum the loudest do not own JJP games at all.

Demanding a full playfield swap is essentially saying "this chipped game is 100% without value and cannot be used." And that is just not true.

fixed that for you

jack said it best himself, the pf is the heart of the game and without it you have nothing.

I own a JJP game.

Also have purchased JJP games. Whether that chipped up/ pooling PF can be used again, is up to the company that made it, not the home buyer who purchased a NIB defect free machine.

Not really. It's saying that a visibility chipped playfield is very upsetting to many "collectors" who are a major part of the market for $10k(!) machines. And will likely hurt re-sale well beyond the value of an unpopulated playfield, especially one that will be in ready supply. How about offering some options like repopulating playfields for free if you pay shipping or bring to the factory. Micro is likely supplying replacement play fields at no-charge to JJP, so it's not unreasonable to expect JJP to provide the labor to repopulate.

Not unreasonable.

First people complained nothing was being done, and that they should get a playfield at cost. That happened.
Then people complained they should get them free without paying anything. That happened.
Now people complain they should be populated playfields.

Where does this end?

From where I sit, all I see are pinside people being entitled and unreasonable while JJP is doing what they can to make people happy.

Don’t know where you have come up with your assessment. Simply not true. From the get go, NIB purchasers have wanted a fully populated PF, just like Stern offers to resolve damaged PF’s. Where it ends is also simple. Make all NIB purchasers whole with a defect free fully populated PF. That is not asking too much for the $10,000.00 of hard earned money spent.

And with buyers like yourself, these companies have no reason to up their quality. Your constant posts on this topic were old weeks ago.

It ends when the buyer gets what they paid for. A non-damaged (installed) playfield.

I canceled my JPLE order as this didn’t seem to have a remedy. Are you saying Stern is now offering populated Playfield swaps or playfields for pooling/chipping? Honestly asking as I would still like to get the game but Stern has been silent on the subject from what the distributor mentioned.

That goes both ways. lol.

I'd like ideal, yet we don't live in an ideal world.

I came here to state I felt satisfied with my end situation. If people feel differently about...my...situation, so be it. I really don't wish to argue over how...I...feel about my purchase, and what I feel is fair.

This thread just feels miserable. I felt better about my game, my relationship with the owner of this company, and seemingly that still isn't acceptable to state.

Lordy....

You're delusional.

Edit...lol

Well this sure escalated. Honestly as much as I love my pirates, it seriously frys me knowing what type of company built it and Wonka. A company that in my opinion is full of lies, deceit, and un ethical business practices. This makes me both sad and frustrated for myself and other that have defects on their play fields... I had to pay basically 800 (Mylar, t nut kit, shipping) for a replacement play field that I have to install, and who is to say it might not fall apart also? What a mess

To my understanding, Stern is standing behind JP documented PF issues and offering replacement populated PF’s, just like they did on GBs. I also have a JPLE on order and have been concerned as well, but am staying with it, as my distributor says Stern will stand behind and make whole any legitimate issues with JP PFs. Know of several friends that just had issues and their PFs fully replaced with populated PFs, so I don’t see why Stern is not going to honor any JP PF issues as well. Both Zack and Chaz when contacted said they will replace under warranty, is my understanding.

This thread is miserable, thats a fact. Its miserable though because JJP and Stern are putting out a shit product, not because of the people involved in the thread. None of us want this, we want great quality playfields that will last many many years.

Stern has never made blanket statements about Playfield issues and what remedies will or won’t be negotiated. It’s always been a case by case thing. All I can say is I’ve never once been disappointed by Sterns and my distributors responses to legitimate problems. I’m sticking with my JPle with this knowledge- I see no reason it would be any different this time.

And I cant wait for JPle. Not going to let these issues kill my excitement for this game.

Agreed. Very excited about JPLE and have been following this closely as well. Still don’t understand some people in this thread that are willing to let any company get away with giving us defective merchandise for any reason.

I get those same JJP fanboys downvoting my legitimate concerns all the time. I’m baffled that they keep making excuses for JJP and are okay with spending big money on defective products. What they don’t get, is I hold Stern to the same standards, not just JJP. If they stop honoring legitimate problems, I will call them on it too and stop buying their product. But so far, Stern is standing behind their playfields on a case by case basis, to my knowledge.

I’m not a fan of the Stern letter of excuse (that JJP copied), that states these are unique American made products, that vary from game to game. I get that hand made items can be different from machine to machine, but a defect is a defect period. Hand made or otherwise, it’s a defect that needs to be fixed under warranty. No excuses for JJP or Stern.

Don’t let that happen man. Enjoy your games. Don’t keep em tight for the next person! I just played STNG to final frontier without sound (sound board died so waiting for my pinsound+ to arrive).

Not saying accept crap. But also saying if you got the game and it works PLAY IT!!!

It may be different with Wonka, but JJP doesn’t have the parts available to send out populated playfields for JJPOTC. They sold 1000 machines and only had some extra parts beyond that.

Thanks. It just kind of bums me out because I've worked so hard to build my collection and ive put a lot of effort into taking care of them and stuff. I'll be fine though, definitely not gonna get out of pinball because i love it too much.

You know I can’t nor won’t share people’s personal information, no matter how much you try and bait me. Stay calm. Life is good! By site rules, you must PM me all your personal questions and concerns about my posts. They will thread eject you again if you keep this up.

I’m putting you on ignore and will no longer see your posts. Your obsession with me is what is weird. You were told by the moderator to not discuss personal issues in the thread. You’re going to be ejected again.

LOL - when the zombie apocalypse happens and we buy something that we then don't get I'll give you the above. But in todays world, you say hey sir I'd like that thing over there that looks like x, does y and costs z. In the that world, if any of these things aren't true then I no longer want the item, or I want you to put it right, how that is unreasonable or being entitled is beyond me.

Neil.

has some sort of schism happened in New Jersey that stops them from being able to order more?

Neil.

Doing what they can?

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Going on some bozo podcast that says not a lot without an indication of when folks might hear something; refunding people they had previously ripped off on a defective product that isn't even a solution for the defect?

Holy shit!

Tries to cite playground rules...

Promptly announces an ignore.