Quoted from kvan99:
It seems to me that there are multiple issues at play here, first off, the clearcoat is not something we see on the market, it's especially formulated for Mirco. We don't know (at least conclusively) how different the formulation is, is it just because it's water based? Or is it how it's mixed to speed up production? The second thing is the digital printing, the art seems to come off with when the clear chips, there seems to be an adhesion problem, why? Is it because the ink is not attaching itself to the wood properly? Is it a prep issue? I think the robotic automation and the speed aspect of his production line may also play a role, I'm guessing here, but I think the first step to address this issue is to re-formulate the clear....or perhaps use a name brand product that's widely available.
PS: some good info regarding his production line......skip to 7:30 mark for the clearcoat comment.
LOL. He's so sure and full of himself. Admitting fault opens them up to a law suit. As previously mentioned. ALWAYS use a credit card to buy a new machine. NOT your debit, an actual credit card. File a claim and your issues instantly go away.