The more I read Jack's statement and listen to the recording, the more I get annoyed
Here's my reading between the lines
Jack's statement transcribed from the podcast -
"Alright, well first off I just want to apologize for the delay in speaking about this matter publicly as we sorted through things internally and we understand that some of our customers are concerned to see and hear of clear coat chipping around posts on our Willy Wonka game.
This has been going on for a long time and were hoping it would not be a big deal to customers but now that it is and we never addressed it in the past were were not sure what to say.
The number of actual cases we have seen with true playfield chipping is extremely low and we're in the process of developing a program for anyone with documented damage and will work with those customers on a case-by-case basis and, you know, feel free to call Tech Support or call me directly if you feel your machine has true chipping or damage. And we want you to feel confident and comfortable with your purchase, always.
You complaints are in the minority, you are making issues out of something that should not be. We are trying to figure out how to respond to people in the correct way and tell them what they have is normal and we can sell them a PF if they really think it's an issue
We want to notify customers NOT to take apart their machine, remove posts, etc, for the sole purpose of looking for chipping or problems under the posts. If you truly need to remove any part of the machine, we recommend contacting JJP Tech Support for instructions on how to do this properly. And for those customers who see rippling or pooling around any post, we want to urge you, this does not mean your game will chip.
Please don't look for issues in your games. We are shipping games with washers to hide the issues and we don't need you pesky owners discovering things our engineers have worked hard to cover up. If you happen to see issues, don't worry, all is good in the world and the pooling will never end in chipping. If it does end in chipping, we hope it's after you sold the game so we are not accountable to the second owner
We're diligently working with our vendor and engineers day and night on correcting any pooling moving forward. We have no reason to believe any games out there in the field are inadequate in any way, shape, or form. You should continue to enjoy and play your amazing game.
Please keep buying our machines and paying us ridiculous amounts of money despite our quality issues. If you got a game with "issues" it's fine, don't complain because it doesn't interfere with your enjoyment. Please just ignore the issue like we have.
Our company's put countless hours and efforts into making Willy Wonka a fun experience for you and your loved ones to appreciate for years to come. I mean really, our people work hard every day with passion to design and create amazing games for you to play. As we always have, we will stand by our product and support our loyal customers and I can tell you that'll never change.
Every since pinside made a stink about this, we have been figuring out what to say. Our games are the best and you can still play the game with a chipped PF. If you are not happy with our defective PF's we will stand behind them and sell you a new one for $500
I'm sorry, but at this point you have to be insane to give JJP $12,500 for a CE. My props to RichieWrench for being vocal and leading the charge of not buying another JJP game until current owners with defective PF's are taken care of. I feel bad for Jack, it's a difficult situation for a company to be in and can cost them a lot of money. But, if they spent some money after the POC issue to find and fix it then, it would of saved them even more money now. I love this hobby, but it's only a want for me, not a need & I definitely don't need to deal with bad PF's.
This is a huge opportunity for someone to come in and steal JJP's thunder ...... DeepRoot?