Quoted from SpookyCharlie:
You are speculating numbers... and YOU GOT A FREE PLAYFIELD NEIL... so ??? Only washers??? How is that only washers? Was it the fully populated free everything you wanted shipped to the UK? Nope... but it was far more than washers, and you were one of only DOZENS OF BOARDS WE SENT OUT FOR FREE.
Yeah I know... still not good enough. Sorry. Did our best.
Should a person who hides behind a keyboard be allowed to be a constant source of attack when they serve no purpose but to cause drama? We've done as much or more than any company large or small to make this right with everyone and been pretty damn transparent in the process... we've also SOLVED the issue and have had NO further instances. Compared to the present state of things, I'd say that's pretty good.
You've made a lot of posts bitching on a website. We've made thousands of games that have had ups and downs and will be here long after we're all LOOOOONG gone. I'd say that's doing something positive for pinball.
Off this thread for good... bash away you two.
LOL First off I’m not hiding behind my keyboard and I actually tried to come and talk to you about it at TPF but you were super busy or not at the stand and frankly I don’t travel five thousand miles to stand and wait to complain. I’ll be at Expo if you want to catch up then, you’ll find that I’ll say everything here to you in person “whilst looking at the whites of your eyes!”
Easy to fix any of my speculation by:
1: being specific about who was affected (so that second user buyers know what they are getting into - as you quote these games will outlast us all). There are still loads of folks who are in the dark.
2: being specific as to what the problem was - at least to those who are likely to come across it if not in public.
There is a view here that this was a minor problem - I don’t agree, there is a view that it was handled well, again I don’t agree. I am not suggesting that you didn’t do all that you could, but you could have handled it better - there was no direct contact and the only way I found out about it was when people started to post pictures of the damage then there was the washers offered - from what I made out (and you can go read the thread folks) - this problem was known and hadn’t been shared - if it had been then prevention might have been possible. People with games barely days old had the problem well after it was known.
But again those that know me know I am positive person and am super happy to admit when I’m wrong and if I am I’ll be hiding behind my keyboard posting that and looking anyone in the whites of their eyes saying I was wrong. I’d love to be wrong on this!
Charlie - I love TNA - I love Rob Zombie, ACNC is excellent and you have done an epic job to make something unique (although I’m not an Alice Cooper Fan!).
Yes I’ve got a new populated playfield that I had to pay for, yes you discounted it, no its not all a company could or should do. Within GB ghosting Stern sent me FOC a populated
I had to pay you over a thousand dollars to get my game back to how it should have been from the start.
Fortunately for me I have a good relationship with my dealer and he shipped it in his container free of charge (although some import taxes might be due on it).
I only got that I believe because I kicked up a stink on pinside. Because the only solution offered up to that point was a bunch of washers, which by the way I helped out all the UK folks by getting them sent to me and I sent them on to all the UK owners. I’m such a bad guy.