Quoted from Hollywoodbone:
I think it’s a huge deal. And I’m completely obsessive with my pins. I don’t want it on my games and it most certainly bothers me. Again Zach even stated it was a problem and it needed to be fixed. My post was that it was his personal opinion. That in no way effects what he knows is right for his customers. Do you honestly think that Zach is sitting by doing nothing? People can flame Zach all day over that opinion and it’s an opinion that, again I don’t agree with but to insinuate that the guy is a bad distributor and he’s not going to do everything within his limits to resolve the problem ludicrous
I’m not defending his comments. I’m defending the guy as a great distributor
You’re right I don’t know what he is like as a distro.
As a YouTuber he can say whatever he wants. As a pinsider he can as well. But as a distributor who looks after customers he can’t make light of people’s playfield issues.
I can understand Zach is feeling torn. It’s a fine line because he can’t say “don’t buy anymore machines people!”
As a customer who has been affected by this issue, it has been a frustrating experience. I have actually bought 2 machines this year. The 2nd I bought because I believed it would not be plagued by this issue. I was lucky with the 2nd. If it had been reported that it did have these issues, I would not have bought it. Far too much money to spend on something that is not going to look perfect when new and may get worse in a year. I have had to correct it on my own without any help but from the good people on pinside. If it had just been a rubber washer under a couple of slings I would not be posting now. At least you are all aware. We had no idea what we were getting into.
As a distributor this sort of talk must scare the shit out of Zach. Hopefully a solution can be found real quick.
Anyway wish you guys all the best. Thanks for replying Greg. Hope you enjoy your JP2!