Wizard of Oz board out

Hopefully, someone out there can help me. Not sure what is going on with Jersey Jack Pinball but this was all before the Covid-19 issue.

I put a call and ticket on in mid-January. I tried to email and call a few times to get an update but no response. Finally, after 3 weeks they respond and say they have been busy. They tell me to check and try a few things. So I did and responded on 2/14. Still no response back. I tried a follow-up email and call but nothing. So I will try it here.

It looks like I just have a bad LED board and need to replace it. At least that is what I am going to try. My only question right now is I do not know which board to order. I am not sure if it is the 7.5 volt or the 5 volt. I have attached pics here of the current board. Not sure if that is enough.

Thanks for any help you can give me.

IMG_0510 (resized).jpeg

#2 4 years ago

SGW

konghusker

Pinside member

Lincoln, NE

9y 78,800 2,903 5 24 1

Get more pics of bigger boards too that say what board set you have. I found a lose connection on mine back at main board so trace wires back first and check connections.

#3 4 years ago

???

pinstyle

Pinside member

11y 51,550 1,420

Looks to me like you have the 7.5 boards. Take that board out for right now until you can get another one. Just remove that board (connect previous board to the one ahead of the bad one) from the chain of boards and turn it off in the software so your lighting is correct.

#4 4 years ago

CBM

techsponge

Inactive member

Quoted from pinstyle:
Looks to me like you have the 7.5 boards. Take that board out for right now until you can get another one. Just remove that board (connect previous board to the one ahead of the bad one) from the chain of boards and turn it off in the software so your lighting is correct.

I have already removed it from the chain and disabled it in the software. That fixed the issue. Does it say on the board or another bigger board which one it is? How do I tell?

#5 4 years ago

LTG

Pinside member

OP
Quoted from techsponge:
Does it say on the board or another bigger board which one it is? How do I tell?

Small boards are all the same, just pointing different directions on their base. You can pull them off and stick back on a different direction if needed.

The big boards all have on them what they are. Also you can look at the data harness layout on page C-54 in the manual to figure out which big board is which.

If you don't have a manual, you can download it from jerseyjackpinball.com - Support - Downloads - Wizard Of Oz.

The same website, you can go to Store - Parts - Wizard Of Oz, and look through the boards to find the big one shaped like yours.

LTG : )

#6 4 years ago

CBM

techsponge

Inactive member

Quoted from LTG:
Small boards are all the same, just pointing different directions on their base. You can pull them off and stick back on a different direction if needed.
The big boards all have on them what they are. Also you can look at the data harness layout on page C-54 in the manual to figure out which big board is which.
If you don't have a manual, you can download it from jerseyjackpinball.com - Support - Downloads - Wizard Of Oz.
The same website, you can go to Store - Parts - Wizard Of Oz, and look through the boards to find the big one shaped like yours.
LTG : )

Thanks. I know which board it is but I do not know if I have 5 volt or 7.5 volt. How can I determine that?

#7 4 years ago

LTG

Pinside member

OP
Quoted from techsponge:
How can I determine that?

Put a meter on any power connector and see if you have 5 volts DC or 7.5 volts DC.

Power supply might say right where the purple and black wires hook on. Look over the bigger boards and see if any have anything like 7.5 on them.

Otherwise you'd need to call Steve, Barry, or Jim at JJP to look up the build on your game and what is in it.

LTG : )

#8 4 years ago

CBM

techsponge

Inactive member

Quoted from LTG:
Put a meter on any power connector and see if you have 5 volts DC or 7.5 volts DC.
Power supply might say right where the purple and black wires hook on. Look over the bigger boards and see if any have anything like 7.5 on them.
Otherwise you'd need to call Steve, Barry, or Jim at JJP to look up the build on your game and what is in it.
LTG : )

Thanks. I do not have a meter to check. I will look at the boards to see if I can see something.

Unfortunately, JJP will not respond to phone calls or emails. I have tried. Well, they will, but it is taking 3-4 weeks for a response. Also not sure if they are even working during this virus.

#9 4 years ago

d0n

Frozen

9y 92k 1,721

OP
Quoted from techsponge:
jjp is taking 3-4 weeks for a response.

That's not very good >:-O

#10 4 years ago

LTG

Pinside member

OP
Quoted from techsponge:
Also not sure if they are even working during this virus.

It is spotty with the move and the Illinois shut down. No idea if NJ is shut down or not.

LTG : )

#11 4 years ago

???

apinballwiz

Pinside+ Frequent

Upper Darby, PA

8y 58,800 495 1 10

I would think that whatever voltage is printed on the larger boards would apply to the smaller GI boards...

#12 4 years ago

LTG

Pinside member

Quoted from apinballwiz:
I would think that whatever voltage is printed on the larger boards would apply to the smaller GI boards...

If it is, yes.

LTG : )

#13 4 years ago

CBM

techsponge

Inactive member

Quoted from LTG:
If it is, yes.
LTG : )

Found it, 7.5. It is actually printed fairly big on all the big boards. I just never look there.

4 months later

#14 3 years ago

CBM

techsponge

Inactive member

I have another light issue going on now. Thanks for the help on the last one. This one I do not know where to start. I understand the chain and finding the last one that works and disconneting and testing the ones right around it. This time no light work up until 123 then they work until the end. So where do I start? Does the chain work both ways? I tried removing board 6 because 5 worked and that did not work. Not sure where I need to look. Also at the same time, and not sure if related, the Wizard multi ball will sometime not release the balls at the end of the game. A restart will find them sometime otherwise you have to remove the glass and lift it manually.

Any help would be greatly appreciated.

#15 3 years ago

LTG

Pinside member