I am not familiar with the Rancho, but possibly, was the bonus intended to reset to 0 points and then step up to 10,000 when the ball is released to the plunger lane? If so, a possible culprit might be mis-allignment of the spider arms wrt the electrical contacts, such that the machine is resetting to 10,000 and then stepping up to 20,000 ?
If so, the position of the spider arms at max bonus value may be beyond the range of electrical contacts on the board and thus showing no bonus.
I will try and take a look at the bonus units on my GP and EM Hot Tip today, to see if I can discern how they operate.