Quoted from Cheddar:Is there a lane change switch on the left flipper? And if so maybe could be a diode issue in the switch matrix. If so it's likely another switch is closed when it happens and that's why it is intermittent
Never owned a blackout but early wms with lane change is usually on the right only, i think. You could slide a business card between the switch matrix switch tho if present.
The diode on the flipper coil being broken off sounds plausible. Emf spike may get into the sound board which gets interpreted as a speech call.