The insinuation that customers are to blame and only a few pf’s have issues is insulting. Jack’s role seems to be greatly diminished within JJP, he’s a hype man at this point. Why JJP allows him to talk about quality issues is beyond me as he puts his foot in his mouth frequently. I love his passion and desire to create an alternative to Stern but accusing hobbyists of sabotaging their own expensive toy is Dumb. While an apology would be a start, fixing the pf’s and providing a higher level of customer service should be the focus.