Quoted from RobT:Exactly, and that's why I said that I know that there are people out there like you who don't really care about PF chipping (because it doesn't impact how the game plays).
For what its worth, if I had a broken mech that impacted gameplay and they treated me like doodoo I would be livid and ranting in threads like this constantly. When I have had issues they fixed them but that was 2016-2018 JJP not current JJP.
I do think the actual solution that most people want is a plug-n-play populated playfield. That seems like it just isn't possible for JJP for many reasons, even if it would be the best answer for those with these issues.
The second best issue is just sending out new PFs, but obviously that isn't ideal for most people either.
So it's a lose-lose situation for JJP and the folks who got burnt by bad product. You are all entitled to being pissed off and never buying from them again.