Quoted from Zitt:
Did you get that in written contract form? With the owner's signature?
Sounds like snake oil to me...
Maybe that’s because you don’t have a good relationship with your local distributor. I’ve purchased many NIB machines from my guy. Whenever I’ve had any issues he takes care of it directly, I don’t have to try to get ahold of the manufacturer and file a ticket. He alleviated my concerns when I thought about cancelling my order and judging by my past experiences with him, he would honor his word.