Trust??? We don't trust them.
ST LE has been out over a year, and there are features that have 0 code for them.
Pride, heart, and soul...
We wait years to get finished code.
We are tired of the BS.
They treat their customers like crap.

Most of my comments are aimed at Gary Stern.
Code on ST isn't great, programmers wrote the code.

He needs to hire more programmers for legacy games.
Waiting 6 months to a year for code is ridiculous.
I am not talking about code every week.
Features should have code coming out of the box.
There is no excuse for bad customer service.

They = Stern management and Jody the Monkey as well.

I don't have to buy their games, but I am stuck with ST, and the code isn't great.
If I sell it, I am going to lose money.
I want Stern to make the code incredible.
I won't buy another Stern.

Most software manufacturers update their code over time.
Even video games...
If they didn't fix their software, they wouldn't be in business anymore.

I have news for you.
The code has flaws.
Steve admitted to the problems at an Expo in November, and extra features do absolutely nothing.
It is called good customer service for a luxury item.
You might like bad service.
I expect good customer service.

It is called taking care of your customers.

Customer service includes product support.
Code is part of the product.
They don't owe us anything, but that attitude is going to sink their company.
Competition will catch up to them eventually, and will listen to what customers want from pins.
Fixing the code is in their best interest like software and video game manufacturers.
I am not going to stand up for a company that acts like a turd towards customers.
You love Stern, and can spew that opinion.

Bravo Aurich Bravo!!!
You hit the nail on the head.
This is business, and customers deserve good service for products at a pin level.

Steve Ritchie is on my side. He's the one publicly calling the game "broken", on stage, in front of a live audience.
Aurich,
Do you feel confident that Star Trek is going to get better code?

I think you are whining about people being dissatisfied with their purchase.
If you are happy with Stern, so be it.
But not everyone feels like you do.
You are attacking us because we aren't Koolaid drinkers like you.
You need to grow up because you don't respect other opinions.
I call Jody a monkey because she deletes every message that isn't 100% flattery for Stern.
A person can right a comment like "I hope Star Trek code comes soon", and she deletes it.
She is like a winged monkey from Oz silencing customers.
They could use feedback on their Facebook site to improve their company.
They need to listen to their customers.

Chambahz,

I think you are a clown as well.
It takes one to know one.

Aurich,

Thanks!!!

I am a collector like other people.
You are an operator, and don't care about the code.
As long as the machine is making money, you have no problems.
Jody deletes a lot of messages, some are concerns and comments that aren't caustic.
That is ignoring the customer, thus silencing them.
He might be a nice person, but deleting messages that aren't 100% flattery is ridiculous.

Will distros listen to 1 person?
If other people are buying nib, distros aren't going to be too concerned.
I talked to my salesperson about the problems, and he listened to me and understands where I am coming from, but he isn't going to react until sales plummet.
My distro is located in a high rent district area.
Rich people buy what they want, and sell it back at a loss for another nib pin.

There are features on the LE without code.
That isn't a custom request.
People want the features operational.
Bugs need to be fixed.
People at an establishment aren't going to complain because they don't own the machine.
They throw a few quarters in the machine, and their investment in the pin is over.
They probably play 20 or more machines, but they aren't buying them.
More private people are buying machines, and Stern needs to support their products.
They don't want to hear suggestions or criticism on their Facebook.
Stern thinks their crap doesn't stink.
That attitude is going to hurt them in the long run.
Customers deserve good support.
No excuses accepted.