That meeting had to be so awkward. I would love to hear the audio of how they justified their new "no warranty on playfield" policy. They were probably patting themselves on the back and truly believed it was the right decision.

Hate that this horse keeps getting beat on, but its just such a shame they still have these issues when I really do think their games are a thing of beauty. Seeing that damn dragon breath fire in Hobbit is literally what made me want a pinball machine as opposed to getting some used arcade games.

MULTI BALLLLLLLLLLLLLLLLLLLLLLLLLLLL!!!!!!!!!

Man, now I want a Hobbit, with a perfect playfield

This, is why we are so angered by this entire thing. They simply don't care.

Sincerely best of luck, I know this is a grail pin for you and hope you can do whatever it takes to continue enjoying the game again.

I personally took JJP up on the buyback offer in February, and have never received a call as promised. This was on an SE. Maybe if I had a CE they would have called me back. I have my doubts anyone has received one dime back from JJP.

Sounds good, but I was told

"The boxing material will be sent out.

After the game is boxed a pickup is scheduled.

Once we receive the machine, we check it out.

A refund will then be issued."

Assuming they even contact you back you wont receive one dime until they inspect the game for further damage. So JJP reserves the right to inspect for damage that YOU may have done to the machine, just not the other way around.

lol

They did offer this, but the fact remains no one is chiming in stating they actually got the money back. I took them up on the offer to buy back my machine, was told I would get a call back in 2-6 weeks and never got a call. I checked back in and was told it’s still in process but would get a call from Jen, and never got a call.

This was in February. I don’t think they necessarily lied, but they certainly didn’t follow through, and their focus is most certainly not on taking care of upset customers currently.

Not trying to burn them at the stake, but they certainly will never see another dime of my money. They have yet to prove they can deal with any sort of volume whatsoever, and as a consumer, just disappointing.

Zero fucks given at this point, but I do feel it’s important that potential future customers understand the risks in dealing with this company. I think that’s reasonable.

I was prepared to take the buy back. They never called me back. Over 4 months now

Dunno why you are confused, JJP had no clue I sold the game. I would have informed them as such had they called me. Does me selling the game negate the fact they never followed up?

fair question

Not that I am anybody, but 100 percent agree that this is on JJP. If Mirco is the one to blame here why does JJP continue going back to that well? Stockholm Syndrome? I mean, im sure both are to blame, but this is JJPs problem to correct, gotta take care of the customer, and hold the vendors feet to the fire where necessary. Its what you do if you give even the slightest fuck about customer service.

Talking about flipper power seems a bit silly in this thread. JJP makes an incredible product, its just a major kick in the dick they cant be bothered to fix playfield issues. As a community, fanboys of either company should enjoy each others company and occasionally each others game, and all agree that no pinball company should be this inept when it comes to making a piece of wood with a protective coating on it. Its 2021 FFS.

Ew

I didn’t get that with my game. Someone’s lazy attempt at damage control it seems.

I agree, but they have literally done the opposite in terms of reassuring customers. They can't even be bothered to admit there is an issue, and for me that's reason enough to never purchase anything from them in the future.

I played Wonka and Dialed In at a league night last weekend, and really enjoyed them! Both incredibly beautiful games that shot like butter, but in terms of new games I outright refuse to put dollars in the pocket of a company whose spokesperson blames the customer for chipping playfields. To me, that is inexcusable, and really shows how out of touch they are. Jack promised customers this issue was behind them, and when proven it wasn't he blamed the customer. Its clear they have zero intention of getting better.

Customers fault, clearly you took the game out of the box and played it.

I live in a world where jimwe5t and zaphX are able to cordially communicate comfortably in the presence of one another. Both sides of the spectrum and yet manage to be able to shake hands in the name of pinball.

Tonight, I am a proud to live in that world.

Recently sold an Avengers (personally found it boring, no fault of the game) and bought a perfect Dialed In (perfect playfield, fun game, wife loves it, etc).

The issue isnt JJP games, but rather the fact when they give you a defective product (countless Wonkas, GNRs, etc.) they give zero fucks as to making it right.

I would encourage everyone to only buy used JJP games until they actually stand behind their product.

JJP - fix this shit, give Stern a reason to give a fuck, it isnt rocket science.

Wish I could say I had a similar experience.

Used is the best way to buy their games anymore. Got a hell of a deal on dialed in. No need for warranty since they wont honor it anyways, so why pay more?

lol!