Quoted from swampfire:

^^^ Seriously, three separate threads on this? Just ask people to post whether their game is SE, LE or CE.

Quoted from Hammerhead:

Three separate threads because I understand they employed the pf fix on the CEs, and likely on the LEs that followed so this would show if it actually worked or not.

I'm trying to get as much data as possible, including past owners. The data is useless if only a handful take part.

Quoted from mostater:

I've heard it mentioned a few times that the underlying cause is how the printing is done. Assuming that is true (and it may be...I have no clue), why does the clear pool around the posts? Is the digital printing not allowing it to cure correctly? I'm just trying to understand the logic that the printing method is at fault a little better.

Quoted from zr11990:

You can’t have bare wood. The clear is still going to come off and look like shit.

Quoted from Sako-TRG:

I think there’s a good chance every one of these GnR playfields are faulty.

Quoted from alex_m:

Continued radio silence from JJP is a huge mistake. At the very least release a statement saying you are aware of the issues some customers are having and are working on a solution.
Putting your fingers in your ears and saying "la la la can't hear you" isn't going to cut it.

Quoted from PtownPin:

Clearly thats the case although JJP has admitted problems with Wonka and POTC.....the real issue to me is JJP basically telling customers to pound salt, and supporting customers....

Quoted from Bublehead:

I think it deals with "setting precedents"... if they do it for one machine/customer, people will expect every machine to have the same policy going forward, which is the pile of stench they find themselves in right now. If they EVER replaced a pf or sent an unpopulated one to a customer, and others find out, then the shit hits the fan pretty quick and hard. So this shit storm is NOT abating ANY time soon, because we have already witnessed people talking about all the "fixes" that have been offered and accepted. One could argue "why not me?" and have a pretty good argument if ever in front of a court of law/judge and or jury. Also, no company will ever say it was wrong if it can avoid it, no matter what the courts make them give up in restitution. An AG might argue that they need to make a statement of allocution, but most good legal counsel would try to plea that out of the bargain before they accept the final outcome by upping the restitution offered.

Quoted from mbwalker:

I have no clue. I'm a design engineer (just retired), and if a vendor's part I called out on a BOM ever gave me problems - they are history and have to jump thru a bunch of hoops to get back on my good side.
Most vendor's go out of their way to make sure things are doubly right if there's an issue - they don't want to lose my business. And if there's an issue that's resolved, that usually means more testing on their side to make sure they don't lose the recipe again.
What would be a good reason JJP continues to use Mirco as as opposed to Bader?

Quoted from mbwalker:

RF design, military. So definitely not in the league of iPhone quantities. Quantities can be small (100s) or large (+100K) and custom parts are not uncommon.
But on the mil side, we spec the daylights out of some vendor's parts, even off-the-shelf parts. I would assume JJP has some sort of drawing calling out PF requirements and if Mirco doesn't live up to it - it's their nickel to resolve it (i.e. send out a new PF).
Who knows - just very odd JJP keeps jumping thru the same hoops (Mirco) with each new pin.

Quoted from Oaken:

NASA is even more fun.

Quoted from BMore-Pinball:

I thought that was done at JJP

Quoted from jhngh41:

I have a WWLE with a shit ton of plays on it

Quoted from Vespula:

I just don't see how they're going to check your id over the phone. You're just using the original owner's name they're never going to know unless they just happen to know him personally?
But as suggested, you could partner, with him for the extent of the duration of the warranty also..

The seller might be able to help you and be your "virtual roommate" for the year -as mentioned - but I seriously dont think they are going to check yal that much. If the address matches and you know the order ID and buyers name, thats prob good enough. Unless they have a personal relationship with the seller, they just wont even know the details and the address will match. Just trying to help.
One year for $1000+tax?
1. The JJP "Bumper to Post" Limited Warranty covers every part in your new Jersey Jack Pinball Machine for a period of 30 days from the date of delivery of the Machine to its original Purchaser.
2. In addition, the JJP Sound Board, I/0 Driver Board, CPU, 0.96" OLED Monitor, 26" LCD Monitor and RGB LED (Light) Boards are covered for a period of one year from the date of delivery of the Machine to its original Purchaser

Quoted from mbwalker:

Bader or Mirco?

Quoted from Colehvac1:

Hey JJP , you know why it upsets me at the way you treated me? Because as a business owner And decent human being myself, i would never treat anyone the way i was treated, you’re a horrible company and keep taking the path you’re taking , karma’s a bitch! Ive certainly spread the word, and you may not think it matters but i have about 15 locally on my side that will never buy your shit product. There’s plenty of us out there now and its going to matter, you cant keep screwing people and think it will just be business as usual.

Quoted from 27dnast:

Ladies have a much harder time with that? WTF are you talking about???

Quoted from thechakapakuni:

If you’re taking apart the pinball machine for hours/days while putting in washers then you are not driving it.[quoted image]

Quoted from smalltownguy2:

My game has a defective play field. I would like it replaced with a non-defective one. JJP refuses to do this.
End of story.

Quoted from smalltownguy2:

Sending me a play field and replacing my play field are two completely different things.

Quoted from Colehvac1:

Why dont you admit the real reason you’re PRO JJP and feel the need to always comment about one of us that was wronged, i sold my piece of shit LE, but i still comment about the lack of customer service or support provided by JJP. Doesn't matter if he got an unpopulated playfield, its like chevy sending you a new transmission to replace on your own. Its fucking stupid, not everyone can work on a pinball machine, just like not everyone can do root canal.

Quoted from Skyemont:

My distributor got an email from Barry today about my GNRCE. They will buy it back and I have until June 7th to make my mind up. If I decline, no other resolution will be offered. They know no CE owner will do this (I think) so it’s a easy way out for them.

Quoted from jandrea95:

They did offer this, but the fact remains no one is chiming in stating they actually got the money back. I took them up on the offer to buy back my machine, was told I would get a call back in 2-6 weeks and never got a call. I checked back in and was told it’s still in process but would get a call from Jen, and never got a call.
This was in February. I don’t think they necessarily lied, but they certainly didn’t follow through, and their focus is most certainly not on taking care of upset customers currently.
Not trying to burn them at the stake, but they certainly will never see another dime of my money. They have yet to prove they can deal with any sort of volume whatsoever, and as a consumer, just disappointing.
Zero fucks given at this point, but I do feel it’s important that potential future customers understand the risks in dealing with this company. I think that’s reasonable.

Quoted from djsolzs:

JJP doesn’t know the game was sold. And still no call to follow up based on the post above. Does it matter when it was marked on pinside as sold? I imagine if you had a chance to make a faster exit to get your $$ without the hassle you would

Quoted from jandrea95:

Dunno why you are confused, JJP had no clue I sold the game. I would have informed them as such had they called me. Does me selling the game negate the fact they never followed up?

Quoted from PtownPin:

Really do u think JJP follows real time market threads on PinSide? They didn't follow up because they chose not to, and buying back SE's or LE's is the last thing JJP wants to do. If they do its all good in my book

Quoted from PtownPin:

Good maybe they can chime in on all the rhetoric going on these days....would love to hear directly from JJP on things like play fields, customer support, buy backs, etc....

Quoted from Nepi23:

There is a lot of talk the "ink not adhering to the playfield", but might it in fact be that JJP is using overlays instead of printing to the wood?

Quoted from thechakapakuni:

I actually believe nobody buys Toy Story. I remember seeing small complaints and issues prior to GNR but not on this scale. I think that is the smaller issue and future deciding factor. People are seeing what a shitty company JJP is now and that is the nail in the coffin. I met Jack way back and that made me like this company. But now that there’s some trustfund douchebag running it, and going forward this shows you what this company is all about - and it doesn’t include customer service. And no response nor remedy for the current issue? Here, have some washer for your $10k pin? FK JJP. So yeah, this will trickle on to whatever shitpin they release next. And this will affect sales. It’s affecting GNR sales now. JJP may not care cuz they have enough orders, but wait till nobody orders 99Cent Store Toy Story. Lawlor & Eric should move to Spooky

Quoted from iceman44:

Feels great!!!
Thrilling. Excited for next game.
All I gotta do is sell myself.
My brother and friend? A little chip or pool here or there? Not something they would give two F’s about or ever know.
UNLESS the pf literally disintegrates into nothingness. Lol
Yet after all the negative Pirates BS, Wonka and now handful of GNR games the fact of the matter is that Mr Market has spoken and DEMAND is very high!
Because? They are overall phenomenal, gorgeous and loaded games. Throw DI, Hobbit and Woz in the narrative while we are at it.
I’ll give the same love to Stern for other aspects that I love about them
AND I don’t need to rail against manufacturers as a “champion for the little people” to get anyone to listen to me because I don’t care
I love the games I have, don’t need anyone to tell me how much to spend or how games I should have etc etc

Quoted from Bublehead:

I would think if Mirco wanted to pass the buck literally to JJP, they would take a playfield, bolt a bunch of posts and rubbers all over it and tighten all the posts from loose to over tight and mark each one with the torque applied and then set up a routine to randomly launch and flip balls using an old gottlieb auto flipper switches. Now see which posts pool and chip, and determine the exact torque requirements and then make sure JJP is aware of max torque setting. Done.

Quoted from jhngh41:

Would anyone know if the Willy Wonka LE play field is different than the other versions?

Quoted from jeffro01:

What a complete crock... An absolute complete crock of shit. You are a troll. Period. Why you weren't banned a long time ago is beyond me. Your posts here are almost exclusively about one thing and one thing only, how much you hate JJP games. Then you say this pile of shit about alternative viewpoints and how we should all just get along... GTFOH... You're not here to help anyone, you're here to shit all over JJP then play the victim card. Then you have the nerve to claim others are insecure and small minded for being tired of your constant and obsessive trolling. Perhaps, and bear with me here, people are just tired of your endless shit? Maybe that could be the reason??? Just maybe????
Jeff

Quoted from thechakapakuni:

True, definitely not including LTG in that statement, he’s awesome. When I refer to JJP it’s JJP Owners & Management not addressing this publicly. That’s not LTGs job. Just a “hey guys we are fully aware and we are working on a permanent solution” from JJP Mgt would go a long way

Quoted from Kkoss24:

Add me to the list of disgruntled consumers .These are just the first few i’m getting to .Under 200 games played .Had it sitting unplugged purchased rubber washers n mylar rings finally got a weekend to get this done now I’m disgusted .Not because this is happening but because it seems nothing will be done about it .I’ve sent emails n called to “mailbox is full” .Just left messages in different departments hopefully they’ll call back .Still under 90 day warranty when started to reach out ,I think today is my 90 day so we’ll see .What is the likely endgame to this ?
[quoted image][quoted image][quoted image][quoted image][quoted image][quoted image]

Quoted from iceman44:

If that’s true and you can’t do that to take care of Kkoss24?

Quoted from Bublehead:

At Expo this year, I think I am going to wear a tie dye shirt with a big "Jersey Junk Playfields" on the front and "Professional Playfield Swapper" on the back, of course using their NJ outline logo bitch slapped to fit. Now that should get some kind of reaction, if not explicitly asked by Rob B. to kindly exit the venue.

Quoted from Azmodeus:

I’m not sure I could easily install a small block. But a professional certainly could, with some effort.
I will never try. (Probably)
[quoted image][quoted image]

Quoted from Jaybird815:

GNRLEs can be found under 10k, MSRP is 10,500

Quoted from thechakapakuni:

Agreed, which is why the plan would be to get the new GNR PF and strip the clear to the art, then re-clear coat it with acrylic - the 80s toxic shiz that works (or send it to Kruzman)

Quoted from Skyemont:

Not sure is this matters but he is talking about a Willy Wonka CE playfield not a GNRCE playfield.

Quoted from jfh:

To the person who gave my question a thumbs down - my question was a serious one and not intended to inflame. I’m just looking for confirmation of something I think is true.

Quoted from Slash:

I would love to know exactly what the business relationship is between Mirco and JJP. If you continually had a contractor deliver you a defective product you would firstly get them to remedy the situation at their cost and if it kept happening you would launch them. Instead JJP changes their warranty to protect the defective product that is supplied to them AND they continue to use the same supplier.
How does this make any business sense? If their contract for manufacture was so badly worded that Mirco can legally slither away from the issues then bad luck JJP. But why would you continue to use them game after game?
Does Mirco have a financial stake in JJP? Does Mirco have naked photos of Jack?

Quoted from LORDDREK:

As has been surmised before I believe the unholy relationship is deeper and Mirco has actual stake in the company. Otherwise something would have changed and the customer would never had been blamed for “doing something to the playfield.” That is just the type of insanity you see when clearly something is wrong but nothing can be done about it.

Quoted from jimwe5t:

Talking tough with Mirco is a fools game and an outright diversion. Mirco is not the issue. They are not the ones that put artwork under the post. Drill PF holes too large for the posts; improperly fitted over tightening at the JJP factory. Ordering too thick of clear coat. Why do you keep blaming Mirco thinking they are the ones in control of JJPs product??? Mirco is just a vendor and does what JJP tells them to do. How long are you JJP fanboys going to keep passing the buck and living in denial???
(Your talk of volume is also preposterous. You don’t, nor any person other than JJP know the numbers they are producing and its for sure not thousands. They can only output around 40 a week. They’ve been at this for a year making GNR. Let’s give them say 40 weeks they were actually to make that many, given parts shortages. That’s only 1600 GNRs, which is doubtful with all the smart people that have pulled their orders because of poor quality products, no warranty, bad customer service and part shortages, that JJP has even made not much more than around 1200 to be more accurate, given all the parameters. JJP is a tiny boutique company about the size of Spooky. Remember during that same time period, they only made 1,000 POTC.)

Quoted from smalltownguy2:

Where your argument breaks down is that if this was such a small issue as you assert, then JJP would happily take every step necessary to replace these defective playfields. After all, if it is only a "minority" of owners, then by your own argument it would only be a small expense to the company to take care of these issues.
I assert that the issue is much larger than that. Much, much larger.

Quoted from Kkoss24:

I’d do cartwheels to get one for free .That is if I could actually complete a cartwheel .

Quoted from Faust:

hmmm so you guys say it’s more of a game design flaw than a playfield issue… I never realised ball drops before the switch on most other games.

Quoted from zaphX:

Strangely, my Wonka with over 10K plays doesn't have that problem.