Quoted from John_I:

Not excusing anyone here, but I will play devil's advocate and say that I think this is being blown out of proportion at this point. It sure seems like the bulk of the issues with GnR were in the early runs from last summer and the reports are few and far between these days for recent builds. Unless someone can prove this is still widespread including cracking, I would not let this slow me down at all if I was in the market for GnR. Pooling has no effect on gameplay and seems to have no effect on resale on this title. If you want the game, buy it, make sure all the posts have a washer, forget about all this and have fun playing.

Quoted from CrazyLevi:

Does JJP really advertise themselves as "passion over profit" or is that standard Panzer hyperbole?

Quoted from GPS:

Hello Fellas Doug also shared that he talked to another pinball company that purchased a gnr and he advised he was told that it came with a disclaimer for any issues associated with the playfield. Nice.

Quoted from Colehvac1:

So they will buyback your game, but the 1000.00 deposit is non refundable or transferable. If they have so many GNRLE’s sold they should just refund the deposit it wont hurt them they have the supposed product everyone wants, i wonder how many would pull out if the deposit was refundable.

Quoted from iceman44:

Consider me the problem then because while you guys gnash your teeth over it i'll be having fun with my games!
I still haven't heard anyone give any concrete evidence as to the breadth of the issues because my PF's are great and i'm NOT seeing 100's of people jump off ledges because they don't like their PF's
Now IF what you say is true AND so many people care about it and WON'T buy their games now then JJP will go out of business. Plain and simple.
That's NOT going to happen and people WILL continue to buy their games. A certain % of people don't give a flying F about some pooling and minor chipping issues. That is just the way it is whether you agree with it or not.
And I'm NOT going to be part of some MOB attack before we know all of the FACTS.
As for Stern and their POOLING ISSUES, it's now crickets isn't it.
So let's spread the hate around a little bit more fairly.

Quoted from cooked71:

Either of you “have the balls” to give up the $5k profit you can make selling your CE in order to make a point to JJP?

Quoted from Yelobird:

I'm buying Toy Story. So nobody minus one. lol

Quoted from Bublehead:

Why not fill the holes with epoxy and redrill? Why all the insert, 3d printed spacer drama?

Quoted from cooked71:

Nah, JJP's customer service sucks and they should be doing alot more than they're doing to look after their customers. It is ridiculous to spend 10 hours damage proofing your game before playing it. And if you dont, being given a washer to cover the chip.

Quoted from Bublehead:

My take on this comes from Radio Shack's TRS80 computer that they sold in 1977. I put $100 dollars down and got on the waiting list. This also got me on the TRS80 customer monthly newsletter mailing list. So I was waiting for about 5 months, and every month I got the monthly customer newsletter with an article on how you can repair your computer without having to take it back to Radio Shack. At the end of 5 months of newsletters, I already had a major list of preventative or corrective actions I was going to have to make after taking it out of the box, even before I started to use it. That was enough for me, I went and got my deposit back and cancelled the order. If I had a JJP GnR on order and could get my deposit back, or put toward another title? Damn straight I would. I don't buy $10k toys that require a shop job right out of the box. That is just f'ed -the fuck- upped.

Quoted from jimwe5t:

Vid you did the right thing. Below comment is from the Mandalorian thread and think this guys sums up the GNR experience, not just all the PF issues. So you’re not missing out on anything.

Me personally: even though they are slow games, like (somewhat) the way DI and WW shoot (even though the ball gets lost on both layouts all the time), but that’s the expertise of the long time designer Pat L. versus the very inexperienced Eric M (POTC the ball meanders all over the place and GNR is almost not pinball, but rather a light show with music. Both shoot so slowly like the guy above stated).

Quoted from Haymaker:

Stern is still using the same wood they always have, which is the same wood all US manufacturers have been using for decades and no wood is hard enough to protect from ball hits. I wish the "hard/soft playfield wood" thing would hurry up and die already

Quoted from Damonator:

Completely agree with everything you said except this. Mirco needs to step up and provide a revised batch to JJP for FREE.
JJP then needs to give these to everyone that owns an affected game.
JJP shouldn’t have to pay Mirco and the owner shouldn’t have to pay JJP for a new PF.
It’s the *LEAST* Mirco could do - otherwise they are a pile of crap forever in my eyes.

Quoted from Doctor6:

We know that the next game (probably toy story) is GOING to have issues.

Quoted from bobukcat:

Life is short and so is JJP's warranty.
It's only money and you'll probably not lose much if anything on it anyway unless the long-predicted pinball bubble burst actually happens in which case a lot of people will be in the same boat. I'm not buying anything from them until I'm sure they've fixed their playfields AND their attitude towards customers with issues but not going to judge anyone else for deciding differently than me. Enjoy it while it lasts.

Quoted from jeffro01:

But why? Taking a chance? It's a $10K+ purchase and "taking a chance" seems like a less than wise approach to something like that.
I sort of feel like JJP has adopted the Thomas Tusser quote as a company motto... "A fool and his money are soon parted"...
Jeff

Quoted from megadeth2600:

I disagree ... there are very few entertainment items that have high resale value. Even if things went back to "normal" in pinball, you wouldn't lose much on a machine ... and chances are that machine would have provided you with hours of entertainment.
Of course, you could argue that blowing money on entertainment is foolish, but the purpose of life isn't to piss away every waking moment accumulating cash. I did that for a couple of years doing some freelance work and was one miserable prick afterwards . I made a *lot* but had ZERO time to do anything fun. It taught me a lesson at a relatively young age that has served me well .

Quoted from thechakapakuni:

Jacked up prices for Jacked up playfields

Quoted from jeffro01:

That's one hell of a quote... Lately... LOL... So when your game shows up with half-dollar size washers that make it look like the POS it is I'm sure you'll be just thrilled... Then again, I doubt you'll tell us as that would be pretty embarrassing to admit you were wrong despite a mountain of warnings advising you otherwise.
Jeff

Quoted from jimwe5t:

Agreed! A word to the wise. Don’t anyone kid themselves, at these insanely high JJP MSRP prices, poor quality drives everyone crazy. And yes, JJP machines don’t hold value worth a ding dong. WOZ is difficult to sell, if anyone knows it’s history. Hobbit is so lackluster I know many distributors had to discount it to get rid of inventory. DI is so full of mechs that stop working over time, knowledgeable people run or ask for heavy discounts. The next 3 have JJP apologist trying to shill their used games hiding the best they can all the PF defects, along with many other issues. Many wise buyers in the second hand market now know there are huge reasons JJP abandoned warranties. Been there done that and it’s quite unnerving to have all kinds of money tied up in JJP lemons. Get out of the JJP mess now, while there are still suckers out there that don’t realize all this yet and the market cools down. When people start vacationing away from home again, JJP lemons are going to tank even more value wise.

Quoted from jimwe5t:

Very good questions. Once the economy faces all the coming hyperinflation, with unequal wages, watch out.

Quoted from jandrea95:

The issue isnt JJP games, but rather the fact when they give you a defective product (countless Wonkas, GNRs, etc.) they give zero fucks as to making it right.
I would encourage everyone to only buy used JJP games until they actually stand behind their product.
JJP - fix this shit, give Stern a reason to give a fuck, it isnt rocket science.

Quoted from Mike_J:

So, what was the issue? What did Barry and Jason do to rectify it?

Quoted from PinFever:

Now this is not good on JJP ,You coming here telling other CE buyers that we are Nothing, we are not as important as you and your Game is Warrantied and ours is not. I am sure my money and yours is the same > WHAT THE F is going on here. ? Let the floodgates open and let us all Get Warrantied . WTF is this really?.
Happy for you and What a bunch of Bullshit that this is the way JJP Barry helps who the F he wants and fks others. This is not good for Ethics.
Ethics one OH One 101 Treat all equal. Now look at this Bullshit .
Way to ruin my morning. F You JJP>

Quoted from PinFever:

Just sent Barry a Doozie of an Email.
Not that it will matter most likely .
Funny my money is not the same as yours.

Quoted from Vespula:

I will say I thought topic was GNR playfield, thanks for pointing that out, my mistake.

Quoted from jimwe5t:

We are paying huge prices for JJP bad quality products and sub tier old license IPs. And we are paying the highest prices in the industry for those moronic privileges. Will we ever learn???

Quoted from jimwe5t:

Unbelievable that people are still willing to sacrifice their hard earned money,

Quoted from smalltownguy2:

If your distro is who I think it is, then he's a smart man for telling you that up front. He's more connected to the problem than most, that's for sure.

Quoted from Zitt:

Did you ask for your money back? did it include the non-refundable deposit?

Quoted from koji:

As I understand, many of the classic NOS PFs floating around were not suitable for use in the original runs... but at some point were acquired, and now being sold as NOS, but sometimes contain small imperfections.
It is too bad JJP is not more transparent (NPI), about the whole PF thing. Such a PR nightmare that I can't imagine how it could have been handled any worse.

Quoted from zaphX:

And while you sit on the sidelines the CEs will sell out.