I just can't understand the logic .... Please help me understand.
I can understand you being ok with it, but to call it generous? JJP gets off unscathed
The product had defects out of the box for a lot of people and you have to pay to buy a replacement?
Please tell me what other consumer product company operates like this?

At the very least they should refund your money spent on the new PF if you send the old one back (which they should pay the shipping for) - which is still absurd but better than current offer

Yeah that comment is a slap in the face .I work past my regular job to buy these things and I’m talking hard labor .I’m 52 this year no spring chicken .$500 plus the missed wages swapping is a shit ton of money to me .2000 plays I’m completly fine with paying full price and doing that like you said .But under 200 plays and 90 days ?Your a good guy please rethink that one .

Cost aside, who wants a second shitty playfield if they haven't fixed the underlying issues? Won't it also fail shortly after install?

Please don't feed the.....

Remember what happened last time? You left, and it was as if millions of voices suddenly cried out in terror and were suddenly silenced.

Hah. It wasn't due to this thread I assure you.

Your_Boos_Mean_Nothing_Banner.jpg

its really difficult to change a playfield , more like your engine blew and we will sell you the parts to rebuild it. later, sucker

could you imagine doing a playfield swap and 6 months later the new playfield is trashed?

It's simple. I control the things I can. Playfield damage is something that can be rectified with a new playfield so I went ahead and planned on buying one.
Problem out of mind.

Then this offer came out which reduced the price by 50% which is nothing but great news to me.

You sound like a salesman's wet dream

I think it was your use of the word "generous" that was mostly in question. Whether you saved money on a purchase or not, you still can't possibly be arguing that JJP is being generous here?

I have never liked Jack, I always thought he looked like a patsy for the Jersey mob.

That being said, his response on owners damaging their own machines...

And just how does one accomplish this and with what intent? I play my machine and it "damages" it while I play? If anything, he has undermined his own product by saying something so stupid.

"Buy a JJP machine, because when you play, your gonna pay!" And not just once, but twice so throw me an extra $500 and maybe I give you a blank pf to make your nutsack hurt a little bit less after I have done a Mexican hat dance all over it?

I have resisted jumping down any JJP rabbit holes and now am I likely to never after I heard his latest line of BS. What a tool.

Out of curiosity, any link on videos where he stated this ?

Well, I suppose that's admittedly debatable.

For me, I was prepared for them to do nothing at all. They met me halfway which was an unexpected surprise.

Would love to have all my customers exactly like you - what a wet dream being able to charge customers for our issues and defects and even have them happy about it. Damm, I need some of the pills you are taking.

Interview on Pinball News podcast around 22:40
https://www.podbean.com/media/share/dir-p6mbh-f7d2079?utm_campaign=w_share_ep&utm_medium=dlink&utm_source=w_share

This does not surprise me at all. You have a history of willingly bending over for JJP. Some sort of Stockholme Syndrome.

This is quite interesting. So many different variables.

It seems in this photo, the chipping is around that post.. where the art is printed.

I know for the Sword of rage, I was told that run had an issue due to the digital printing process with art going too close to edges of cuts etc. and no wood area to adhere to. This was new, as presumably, the screened art done before would adhere much better.

So it seems newer designs have a healthy area with no art around any pf cuts etc.

Think Romulex & Panzer had to bring him out of retirement.

I just had a shitty PM from mirco

I will open up a new topic with his PM I need as much backup from people with a bad playfield . As he is trying to sue me and have my shit taken down!

If you don’t see me online no more I’ve been blocked/banned

I hear you - I get your point, I do.

For me this was worth a small spend to push the issue out of mind and keep having fun with my machine.

And speaking of having fun with the machine, PinMonk's fan kit for GNR is a (literal) game-changer! The flippers remain robust for hours of play. Recommended!

Mirco is notorious for doing this stuff. He can never man up to his own issues. Its always passing the blame or ignoring things outright

And I understand your point of view,
I would do the same, only difference is I would not call it generous and be happy about it

Help!

https://pinside.com/pinball/forum/topic/help-needed-from-jjp-owners-with-playfield-damage#post-6439232

How do you know?

How do you know?

For the record, in my phone call with Jack on Thursday September 5th, 2019 Jack personally told me the playfield cost was $550. Do whatever you want with that info.

@zaphx, could you post pictures of your playfield as it currently stands.

Of course!

Here's a few I have handy. If there's something you want to see more of, LMK. Play count is around 4000 if I remember right.

IMG_0089.jpeg

IMG_0091.jpeg

IMG_0262.jpeg

I’m in the middle on this. For machines with less than 500 plays or 1 year (whatever comes first) JJP should cover a new Playfield for any damage period minus minor dimples to a certain extent. After that, $500 is a reasonable offer if you plan of keeping the pin. I think the biggest issue right now is not even the Playfield issues, it’s JJP

Here's a few more. Underneath shot showing the fans installed, some close-ups of the areas I "repaired" with the cliffy CF rings.

There's a chip in progress on the guitar neck, I'll touch that up when it happens.

IMG_0354 (resized).jpeg

IMG_0355 (resized).jpeg

IMG_0356 (resized).jpeg

IMG_0357 (resized).jpeg

IMG_0358 (resized).jpeg

IMG_0359 (resized).jpeg

IMG_0360 (resized).jpeg

IMG_0361 (resized).jpeg

IMG_0362 (resized).jpeg

I’m not sure I could easily install a small block. But a professional certainly could, with some effort.

I will never try. (Probably)

A83E1326-45C4-444A-AD7A-B918B36861D3 (resized).pngDC9A90CC-DBB5-46A5-9B3E-9CF8A8919084 (resized).jpeg

Team RomPanZap! Snuggling Jersey Jack since 2013.

Just need lots of washers. Easy piezy

Most likely that is complete cost including shipping and duty to the US

That may be a stretch, but at the very least cover PF's that are F'd right out of the box

Palmer Law Mr & Mr Negative on every JJP thread!And Stern kiss ass on Stern threads

Hey now... If I didn't know you better, I'd interpret that as unfriendly.

Lol. I do about 4 a week. Not for the faint hearted. Tons of tools and specialty equipment. Takes me 4-8 hours depending on repair. I’m the only tech that will take on overhauls. Other techs just see liability! I see opportunity. Guess that’s why I’m buying pins and they’re fighting to pay basic bills.

I love my pin restorations but man, getting parts can be time consuming and expensive. I do love me a challenge!
B227EF64-DB94-442E-9DE7-63A09D191B10.gif

7CF79FC6-A800-47C8-AC22-96064C442839.gif

have a chip in the clear coat on my wonka. i searched the heck out of this so sorry in advance. I tried this guide but no help https://pinside.com/pinball/forum/topic/vids-guide-to-ultimate-playfield-restoration

what are folks using to touch up a tiny chip in the clear coat where the art is exposed? I don't even want to touch the thing because this mirco stuff is pretty terribad.

CA? oil urathane? 2PAC? Or just stick a piece of mylar over it and pray to the gods?

Stern used to send out little bottles of touch up clear. I'd probably use a high grade nail polish. Same thing. Level the pf and it will self level.

That’s a tuff one. I’ve touched up places on my TOTAN and while it protects the art, you’ll see the mismatch in the clear. Mylar is good in some cases, but then the ball in gonna track on it (very slightly). I’ve learned better is the enemy of good. So don’t fk with it too much or you’ll make it worse. Grail pins I generally buy a new PF (which sits around) for some glorious day (which will never come) that I have time to make it new again. Sometimes it good enough to just play it. But if it is bothering to where you can’t stand it, go for it. There’s some great touch up vids out there

Thank you both. I'm a less worried about the look and more worried that it'll be the crack in the dam that leads to total delamination.

Great tip about leveling pf first! I probably would have done everything right by masking it off, removing hardware, and even wearing my respirator...but i woulda forgotten.

For a small chip i'd recommend using "hard as nails" clear gloss nail polish. I do my own clear coating so personally i'd wait until i was clear coating another playfield and then use a drop of 2 part auto clear on it. the stuff is super expensive and super toxic so i wouldn't recommend mixing it up just for a touch up. https://www.amazon.com/Sally-Hansen-Nails-Xtreme-Invisible/dp/B004KS2PD8

On my POTC I used a bit of Minwax Polycrylic (clear gloss). Worked really, really great.

Pin Derek lives………….

agreed. I've put more than seven hundred games on my LE, and honestly, having too much fun to concern about missing half inch of art on the PF, or pooling by the posts.

The way I see it is, if you love pinballl, and love GNR, then this game will scratch your itch. with that mindset, its hard to stay focused on the PF issues, unless theres some huge chunk of art gone off the center of the PF, which i have not seen from anyone yet.

we should all remember to flourish in the greatness of being able to play these awesome games. the more you play, the less you care about a nicked cabinet, small piece of clearcoat, or some barely visible pooling of clearcoat. I suppose I'm deranged, but honestly, theres so much to be happy with and so much enjoyment to playing any game that any damage could be overlooked.

we have all played games which were worn out or had major PF damage. They're still fun no doubt. I'd own any game with a damaged PF to be sure, as long as it is not obstructive to play, or a straight up GASH in the PF from a NIB purchase.

Have fun guys, if you're not, then you could be missing out!

Don't see how the guys that are basically ignoring the issues and playing their game is relevant to the PF quality discussion.
Sure, it's great that you are enjoying and playing while band-aiding the issue and ignoring - more power to you!
I get it, the game is fun! I am sure I would be doing the same thing as JJP has really left you with no other choice.
But it's still a shitty PF on a $10,000 toy that should not be chipping and pooling no matter how strong your powers of overlooking are.
I wanted a GNR and bailed due to the issues and lack of support. With all the great machines coming out and a collection I love, I don't feel like I am missing out at all. It's really difficult to understand the excuses some people make and concessions they accept on something they paid 10 grand for when there are other companies out there with fun machines and better quality and support.

Man. I can see this outlook if I put in 5 bucks on location to play this. Wouldnt even care. But you spent ten thousand dollars. Ten thousand. For that price, I wont overlook such a blatant issue.

I totally agree with you that people shouldn't brush aside the issues but I also understand why some people just want to play the game and enjoy it .
I have a game on order and I'm concerned about the Playfield issues , but I will take preventative measures to protect the playfield .

This game is a unicorn .
Even future jjp games won't compare to this .
1. Main reason is because Slash wanted this game made and put everything into it . When else would you get Gibson and Fender on the same game , along with a Paul McCartney song and all the AV from their current concert tour .
There was no asset they didn't have access to .
2 . Because of covid they had an extra year to polish all the code , the rules , animations and light shows .
3 . Eric Meunier designed an awesome game with the use of guitar necks , drumsticks , high hats and incorporated all sorts of musical features into rock and roll pin with a great layout .
4 . Jean - Paul de Win is the best in the world at animating pinball games .
So if you like the theme , the rules , the layout , take some preemptive steps and enjoy the game .
You won't see another one like it for a long , long time , if ever .