Quoted from McCune:Some how pinball manufactures need to build machines for individuals that have zero knowledge how they work on the inside .
People that buy a new product expect it to work right out of the box. That is pretty obvious I think and not asking too much. Just like personal computers, many that buy them do not know much about them but they still have the right to expect them to work without having to be a professional to troubleshot the issue.
That said, I am sure either Stern or Cointaker are going to make things right here. These are complicated machines that will have issues from time to time which is why they come with the warranty. So make sure you keep us posted on what goes down Gusphan. Sorry to hear about your issues but give it a bit of time I have a feeling it will work out in the end.