The switch stuff could have happened from the jostling in transit. I have seen my friend's NIB IM come from the factory with minor switch problems that required soldering. You will always have switches, mechs, flippers, and coils to fix on a pin. NIB, HUO, HEP, whatever, that is just the nature of the beast.

The playfield crack is the million dollar question, and different all together. I don't know or have any good answers. I would guess your options are:

1. Send the game back, get another one. I don't know if shipping was involved, but that is a lot of money if it was. Have no idea the cost/loss on this option. Price Guess: 400-1000 bucks. (Not counting that Cointaker/Stern would have to sell it as a floor machine. So that might be something they might not consider.)

2. Send you a new playfield and have somebody replace it for you. Probably would probably void any future warranties. Price Guess: 1700 - 2000 bucks. Sorry,not a viable option.

3. Partial refund? Depends if you can live with the crack. (Probably the solution Cointaker/Stern would be the most open to)

I am sure there are some options I could have missed.

Just curious, what options have been discussed between you and them? They are probably silent as they do not know how to handle it.

I wish you well and best of luck.

That's why I think they did not get back to you right away as they were probably discussing what would be fair restitution.

Curious how they want to handle it. Easiest solution is a partial refund, but I don't know if that is a good solution as you would still have a crack in the playfield.

Unless I missed it somewhere in one of your posts, how can they make this right for you?

Wish you luck, curious on how this turns out.

That might be something they would be willing to do. Hope it works for you, keep us posted.

I just read the thread for the pics