As a retail owner i would have addressed the problem immediately with the manufactuer. Keeping your customer happy is what keeps bringing them back to spend there money with you. As far as a STERN with problems out of the box imagine that. I do think Chris @ cointaker is a nice guy as i have done led business in the past with him, but 2 weeks for an answer is B.S.
Glad im not selling new sterns, OH THATS RIGHT THEY TOLD ME NO!
Anybody wanna buy a WOZ i have them on order!!!!! I will take deposits.
Good Luck Gusphan
JT