I first played a prototype on location, there were 2 issues with that one: weak flippers and light boards going out (which, obviously ended up being not just a prototype issue). Then when the prototype was replaced with a real one... still had weird crap happening like a ball getting stuck bouncing between two slingshots up near the rollover lanes. I think this has been fixed in code now. But, you know what? first impressions are hard to overcome.. I won't seek the machine out again. If it happens to be at place I am at, I will give it another chance but will admit i will have a short amount of patience with anything broken with it. Just human nature really. Hate is a strong word though but all the glitz and glamour the game isn't a substitute for it functioning properly.

yeah this is definitely a game where the dust needs to settle a couple years before it can be evaluated on its merits.

Logarithmic scale?

think all he's saying is nobody is likely to split hairs about whether it is the operating system or something else that causes a "crash" or reset. Understand why you do, but end user not so much

he was actually even clearer a few posts after that in that thread than the ones quoted:

The company has a policy. In this case a factory warranty that has a value, or not, depending on who buys the game.
We just want to make potential buyers aware that it does not apply to unauthorized dealers or second hand owners.
We are very supportive of the secondary market and beyond. We will support anything we build but at a cost out of warranty.