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(Topic ID: 259810)

Why do I not get notifications when someone messages me through my shop/store?


By wrd1972

9 months ago



Topic Stats

  • 2 posts
  • 1 Pinsider participating
  • Latest reply 9 months ago by wrd1972
  • No one calls this topic a favorite

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    #1 9 months ago

    When I accept an order in my Pinside shop/store, I typically provide additional info. But if a customer replies to me from within the store, I never get a notification that the customer is requesting additional info through the Pinside site. This results in me not responding because I did not get a notification, and the customer becomes frustrated. I have been scorched twice due to this, and would very much like to ensure I get these vital notifications.

    So in short. How do I insure I get notified when a customer is trying to contact me from within the store, through the Pinside site?

    Thanks

    #2 9 months ago

    I am getting notifications through email, but I dont want that to be my notification route. I would really like a notification through the status bar in the upper right hand corner of the Pinside website if possible.

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