I took over someone else's pre-order back in August, and was told delivery by end of September. Still waiting. They're now saying machine will be complete end of next week. I don't mind waiting, but if JJP are behind schedule how about being upfront, honest, and communicating with your valued customers.

Can't fault the quality of the product, but gee whiz their customer service and communication is lacking.

Oh and 2003 is a decent wait!!

I love JJP but their guesses at delivery dates, customer service, and communication are EXTREMELY poor. I recently bought a WoZRR from factory, was told 1 month lead time, and it ended up being almost 2. Which is not bad at all considering the absolute horror stories I've heard - but is relevant to my next paragraph.

They're advertising "order now and get your machine by the holidays!" which I can only assume means Christmas. Assuming a best-case shipping scenario of 3 days, and no shipping on Christmas Eve... how on earth are they planning to get a huge pile of orders out the door in what amounts to 12-13 business days before machines HAVE to be on a truck or that window is gone. They were off by 18 days on my single machine. I can't see it happening.

While waiting for my game I had to email every 3-4 days during just to figure out what the heck was going on. JJP is not pro-active about communicating, you have to basically nag them or sit in total darkness. I was told 4 different days in 4 different weeks that my machine was coming off the line "today". And then one day it just suddenly shipped. I really love my machine and it was worth the "work" to get it to arrive, but man do those holiday promises not fit my experiences.

To those waiting.

HobShip (resized).jpg

Buy from local distributors avoid the long waits

^ that's the direction I'll be going with future machines. My WoZ was my first so I figured I'd get a shiny new one hot off the press. While I was waiting I came to my senses and realized distributors have shiny new ones in a box too, with no lead time. Next time

apears only you!

I paid for my Smaug on a Monday and had mine 4 days later. Not sure how a company can do this to valued customers. Hopefully, no one continues to pre-order.

Well, according to this email I just got from JJP if you order one from them now, you'll get it before Xmas.

<paste>

Bring One Home for
the Holidays!

Order any of our Hobbit or WOZ games today and receive them in time for the holidays! Financing available.

Shop now - While supplies last!

<end>

So if you're a new customer, they'll be happy to take your money and send you a game.

rd

IMG_3835 (resized).PNG

I highly doubt that. Plus 3 years waiting, no thanks.

What a low blow sending out a email saying if you buy a hobbit now u get by XMas... I have been waiting forever for my Smaug still. It's been so long I would have to look up when I placed the order years ago. Never again will I order direct FBS

I believe we still have 15 or so in Stock. Smaug's too. Crazy customers are still waiting for them. We've had them several months now.

I learned my lesson about pre-ordering when I was 7.

We pre-ordered PAC-MAN for Atari 2600. It took forever to arrive, and by the time it did we all knew how terrible it was already

I know it SEEMS like you've been waiting a long time, but it's definitely not been 13 years!

We have Hobbits in stock and ready to ship at unbelievable pricing.

Waiting in line for 3years and 8months so far. Tick Tock.

That's BS! I would get my preorder money back and just get one that is in stock from a reputable distributor.

Fwiw the last of the preorders are on the playfield line right now. The next build is supposed to be Black Arrows which, as you know, are recent orders by definition. WOZ has its own playfield line so Hobbit is still on the main line until Dialed In is ready.

I'm new to the scene so I didn't know distributors get in on the pre pre pre-order game. Common folk on a pre-order list are actually 2nd in line which doesn't really sound so bad until you think about how many units distributors buy. I'll be smarter with my next purchase

Have you tried contacting Jack? I was getting bad estimates on delivery dates from The "other" folks answering emails. Reaching out to Jack got my order shipped the very next day. Good luck.

Not just the preorder money. Demand the interest he'd have gained over the better part of 4 years had he kept the money in a bank lol

Hi! Can you please email me so I can give you an update on your game! Thanks! [email protected]

Squeaky wheel gets the grease??

Ordered mine very early in the process. Just been delivered to the uk. Worth the wait and gained on the weakness of GBP in the meantime.

We have Hobbits in stock - all our pre-orders have been filled. I don't suggest anyone cancel an order with factory as I'm sure your games are going to shipping soon, but if else anyone is looking for a game to buy we have every flavor available - New In Box LE / Smaugs both with and without Rad Cals... Discounts available - We have a few show games too opened up for the York show that are $ 500 off since they aren't NIB. Come and get 'em : )
[email protected]
Joe Newhart
570-357-0042