I recently bought my first Stern pin, KISS Pro. There is a part that needs replacement, and I found it right away on the Marco website:
The problem is, they are “out of stock” and their CSR said it could be weeks before I see the part. So I decided to see who else sells parts to see if I could get it faster if someone had it in stock. I called Stern directly, and the woman I talked to in parts was “less than knowledgeable”. She had no idea what was even on their own website. I then wrote in to the Stern website to ask where to buy. No response. I looked at their list of distributors, but they are only sellers of new pins, not parts (some did have an extremely limited selection of parts).
I did a Google search of the Stern part number, and the only return I got was the Marco website.
So, is that it? Nobody else stocks Stern parts?
Any advice is greatly appreciated.