This is referring to a 5 month old post I made, but I am not seeing the game's DMD image on the prebuilt display. I only see the "Colorprism Sega 192x64" splash screen. I have checked ribbon cable orientation to the PIN2DMD and even tried a new ribbon cable that tests good. I am diagnosing this for Mike (Pintucky), who bought it probably about 6 months ago. I apologize for the huge gap in posts as he lives out of state.

The previous troubleshooting step you suggested was to attach a 128x32 DMD to the Sega DMD driver board, and I confirmed this works. So it seems there may be something wrong with the LED display adapter board in your product.

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I dont have a recording of frankenstein but its an option for me to color once Im done what Im working on now.
So RE:Sonics arms -
His arms and gloves are based on a palette change and I dont have any more colors left to mask off the gloves or arms in grey, unless I make the surfboard blue or red, considering the scene and how unimportant it is (attract mode vs game play scene) I decided to leave it as is. When the files are released to the public feel free to make any changes you like.
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The 3rd color in each set matches up with sonic's belly and glove shading. I could do this frame as a redraw which would give me more flexibilityand if Rappel or Lucky want it done that way I can. The other thing I could do would be to make the surfboard grey.

RE: Baywatch extra colored pixels-
Thanks! I didnt see this when I was working on it so the sequence has been fixed and uploaded to lucky & rappel
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(single frame capture)

You can just redraw it if you want on my files :p
It would only take a second but I was trying to do the WHOLE game with just masks

Can anyone snap me a pic of where the best place is to mount the PS for the dmd? Game is baywatch.

Will. Do. Easy install, looks great.

Anyone on the fence about ordering one of these, don't hesitate. Super easy install, maybe 10-15 mins. Looks way better than the original with stock color palette. And I think we've all seen how epic it will look when the color file is released. Dom is easy to work with and the instructions provided were great and easy to understand. It arrived quickly after being shipped.

Rappelbox - Any updates on when my order will ship?

Dom . . .

A couple of us have had problems and have PM'd you and put messages on the Mary Shelly Frankenstein thread.

We haven't heard from you in days. Are you on vacation? Sick? We would love to hear from you.

Thanks,
Mike in Kentucky

No I think he is busy with other tasks like the 128x16 controller pcbs for data east . There are a minimum of 50 threads in at least 10 different forums all about pin2dmd, we would have to check several times a day to keep up. That is not the easiest task if you also have family and a real life job. I think he will answer whenever he comes by the next time.

Hi Dom. I've been emailing you to get an update on the order that I placed and paid for in June. I'm posting here as I feel I have exhausted all options.

I've been requesting tracking numbers via email to both the German Gaming Supplies email address and your email address for the order that you said shipped a month ago.

I had also emailed you the activation key after making the donation as per Lucky1's instructions but not heard anything.

You originally stated that the order would ship in July. It's now been five months. Can you please refund my money so I can buy an alternative from elsewhere.

Seems like customer service is pretty questionable. June?????

I'm looking to purchase when Baywatch is complete but reading this concerns me , I'll be watching

I have checked the entire rolodex of excuses why a company couldn't come through with a delivery in 5 months - the only one listed is catastrophic asteroid impact with Earth.

The funny thing is the store always says "in stock".
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The colouring files are potentially portable to other platforms, and you can theoretically assemble your own pin2DMD kits, but cases like this seem to continually happen with rappelbox ...

So there's a remote possibility of seeing color files converted for use with the PinballSP DMDMK66 platform some day?

Its just data as long as eitherside does not encrypt it in some way of course you can write a conversion script. But im almost sure pinballSP will try and encrypt so might be hard converting any colour files in that direction not that there will be any files from him any time soon.

Well that sucks....

I ordered and paid for a display for my Maverick back in September. I have sent messages but there has been no response. I would appreciate some sort of communication. If the product is not available then I would like my money refunded. The silence is troubling.....

Does anyone know what is going on with this?

Is there a reputation that this seller has that maybe we should be aware of or is there some innocent explanation?

maur

I ordered from him and received my product and am happy with it. Although it did take several months to receive and took longer than expected it is a good product.

I received a message from Rappelbox last week that the chinese panel manufacturer changed the hardware design of the panels without notice. The effect is that the new panels don´t work at all with the current firmware. A sample panel is on the way to me to see what is going wrong. I don´t know if that is the reason for the delay, but could be. I´m sure rappelbox can give more information about the reason for the delay.

Wow ok, so he leaves his customers hanging in silence but gives YOU all the up to date information, why wasn't Dom the person to tell the customers as soon as he knew this would be an issue??

I think the biggest issue is that he's repeatedly left some customers hanging for months on end, and completely ignored requests for product / refund, whilst he deals with and ships other refunds / orders promptly.

No idea if it's deliberate, or just very poor organisation, but it keeps happening, and has done for a while.

Of course not all. What would that be good for ? But the ones that are necessary for me, like the problem with the panels.

I admit that rappelbox has some weaknesses, but who has´t. Electronic communication is one of them.
So if you really are concerned about something my tip is to just give him a call.

The least you could do is update your marketplace store and your website to reflect "out of stock", so people are buying these under false pretense.

I am interested in one of these, but with the apparent lack of communication, I'm going to hold off. Someone gives you their money - you owe the information.

Problem with the newest generation of bleeding free P2 panels is fixed in version 2.05. Back to normal ...

Good to hear , are they in stock and available for shipping?

Don´t know, but I think they need to be assembled now. Rappelbox wanted to see wether I can fix it or he needs to return the new panels.
You can check the availability here https://germangamingsupplies.com/RGBPINDMD-XL-192x64-DMD-fuer-Sega

why don't you make that "when I have assembled the new panels so they are in stock and ready to ship, you will be able to order again"?

Furthermore, make sure you actually test everything before takes orders this time.

Sure it makes a difference - the concept is called time. And when you say something is "in stock" and it's not - that's called lying. What don't you understand about this?

At the moment they do, but they haven't for a long, long period of time, and when they do indicate "in stock" or "available now" in the future, I expect there to be items in stock and available now, like any rational person would - anything else is false advertisment.

I don't even know what the hell that means, but yes people care about long shipping times - in 5 months I could die, you could die, we could both die, the world could end for God's sake. You really don't think months and months and months is normal for anybody to ship a product they say is in stock, do you?

If, as you say, you can't keep them on the shelf now, why are talking about storing them? Here's an idea - take orders without payment, then you know exactly how many you need to build, then take the money when you have the merchandise to ship. Then you can take all the time you want or bust your hump and get them done - you have incentive to work on them and nobody will bitch because you won't be sitting on their money - everybody wins.

We can only go by what your latest unsatisfied customer reported - 5 months.

From a statistical side that is not very representative
From the numbers of activations I can see, that Rappelbox has sold several 100 devices (pin2dmd and XL).
Comparing the number of satisfied to unsatisfied customers I would say from a business perspective it is within a normal range.

These discussions are one of the reasons why I refuse to make a business out of pin2dmd. The expectations of private customers are sometimes so high and the level of stress it adds to your life is for me just not worth the money.

I don´t know rappelbox very well, but all I can say that to me he seems to be a honest guy who does his best.

I don´t get the point here ? If you are afraid that somebody dies before you get your order, simply don´t order and honestly if somebody really dies who cares about the 400$ ?

Well, if you want to bring statistics into this, then produce some. Where is your data? When can I expect to get something that is "in stock" that in reality hasn't even been built yet, and in fact doesn't even have the parts to build yet? Because he admits himself that is how he operates his business. What percentage of these hundreds you speak of are actually XLs? Do your activation records show that he delivers in X number of days or weeks or months from the date of sale. I know you are sticking up for a friend here, but honestly, his record speaks for itself. I have messages and inquiries I have sent to Rappelbox myself that have been ignored for weeks or months or never replied to at all, so I already know of his customer-responsiveness.

The point is it shouldn't take 5 months to get something. Is that difficult to understand? And if it does take that long for any reason, the customer should be informed of why it is taking longer than normal, instead of being ignored, and given a refund if he so desires. It doesn't count to offer a refund just because you were called out in a public forum and have to do it to save face.

These business practices are indefensible, and it appears he intends on continuing them. I care, that's why I'm typing. If you don't care, drain the topic or hide my posts.

About 50 XL devices activated minus a hand full of testing devices !

I'm not talking about the new panels, I mean the several reports of existing kits you have shipped and knowingly failed to test before doing so. The panels and boards in these kits are 100% compatible, the issue is stupid quality control problems with your 14 pin ribbon connector either being of the wrong type, soldered incorrectly in the circuit, or even being flipped to the other side of the board.

Since you still haven't responded to Mike (Pintucky) regarding his replacement board after 3 weeks, which he should've gotten last week, there is a guy who has offered to make a custom cable for buyers to fix these wiring issues. It works, but you're really hanging your customer base out to dry here.

Do I understand right ? Pintucky's board is working now and the problem was that you did not use the custom ribbon cable which was shipped with the kit because you lost it ?

You misunderstood what he said.

My board came with 2 different problems, and Crash is relaying my experience and my offer to try to help out him and Pintucky.

The first problem with my board was that the plug on my run was manufactured on the wrong side of the board - this is unique of the run my board came from, and Pintucky’s did not have *this* issue. This resulted in me having to make a plug that flipped wires 1 & 2, 3 & 4, etc.

The second problem with my board was that Pins 2 & 13 were suppose to be shorted by design. Instead on my board pins 2 & 14 were shorted. Again, as the plug was upside down, wire 13 ultimately stayed wire 13.

So, since Pintucky has been waiting so long for a fix, I decided to make him a custom cable in case his board was manufactured with 2 & 14 shorted like mine. His board has the plug on the correct side, so it would seem that they don’t need to swap pins 1 & 2, etc, like I had. I am not at all certain if they have the same ultimate problem that I had, especially when you consider the apparent deviations from design and manufacturing inconsistencies that occurred on my run.

I will try to help Crash and Pintucky troubleshoot. So far they haven’t been able to test their current board with a DMM or try the cable I sent out. Really, the new board that they should have already received by now should be the first option to get it running, and my custom cable should only be a fall back.

I am going to attach the photos of what it took to get my board working. It was not myself alone that got this to work. With the info Dom sent, the photos of past boards found online, and 2 other locals’ help we were able to get the display working in my Baywatch.

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You could also have achieved that by shifting the pins 1 row in the connector because every second is GND. That is exactly what the cable shipped with the first kit does.

On the output to the RGB panels or on the input ?

Rappelbox are there any updates to my order.

I have not heard back from you since you sent the email mentioned above.