(Topic ID: 116727)

Twisted Pins stencils are garbage.


By kbliznick

5 years ago



Topic Stats

  • 132 posts
  • 60 Pinsiders participating
  • Latest reply 4 years ago by kvan99
  • Topic is favorited by 20 Pinsiders

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#29 5 years ago

I had an issue with them on my Bally 8 Ball Stencils.
https://pinside.com/pinball/forum/topic/stencil-users-check-your-stencils-carefully

I bought them from Marco, and had to deal with TP to get it fixed.
They made it right, although the replacements were labeled incorrectly.
It was a frustrating experience because I had to re-sand, prime, paint...

If you can find someone else, it might be worth it to try someone other than TP.

#51 5 years ago
Quoted from DRDAVE:

Why do you have to deal with Marco's vendor of the stencils?
I've heard this story more than a few times now.
I should think since Marco sold them to you, he would be on the hook to make his customer happy.
Marco is your vendor. Twisted pins is Marco's vendor.

I see your point. However, Marco didn't really know exactly what the problem was. They did introduce me to TP and asked TP to contact me, which they did. Rather than Marco pass on second hand info to TP, it was actually better that I could talk to them directly and give them specifics as to what the problem was. I think Marco did fine in their approach to addressing my problem stencils.

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