Quoted from xTheBlackKnightx:Without going into the entire specifics of both titles, I can summarize WoZ and TH quickly.
JJP underestimated BoM/production costs of WoZ by well over $1000, and initially was selling the game for a complete loss as the game was originally priced at $5500, the highest cost NIB game of the period, not considering the JPop MG fiasco. A huge calculation error. The game concept had been in development for a little less than 2 years. On top of that, some areas that were redesigned for that game alone were the proprietary new design PCBs, flying monkey shot, spinning house, and upper playfield that had to be fixed after the game already went into production among other factors. More costs which resulted in a full production halt for nearly 6 months. After this period, JJP raised prices to attempt to compensate for the changes, but sales continued to be slow afterwards. Most calculate this title has always been a loss, although the multiple versions may have eventually evened the scales. JJP, however, did not remove the features, they were just modified or corrected.
TH shared a similar story, but JJP was financially insolvent and required bailout at that point in the industry, a very dangerous position. The game was even questionable to be built at all. Some of the playfield problems included Smaug, drop targets, and main ramp. There were other literal whitewood shot layout changes, were the game had to be rolled back to the drawing board as they just did not work. This game was delayed for over one in year in development, and two years for production. Much of it due to lack of funding. The eventually release to this game was mixed. Sales were slow.
Reflect on the fact that JJP has only been in business as a company for well less than a decade, and has had to learn how to be a successful company in a market that is volatile and easy changed. Profits have not been as expected. Sales are not anywhere as high as hoped. Stern was not just a competitor at the beginning in 2012-2013 (remember Jack was a Stern distributor beforehand), but physically attempted to prevent him from developing a successful distribution model of his own and make his own games. The "dark side of the pinball force".
Today, WoZ is still considered a bit "wonky" and somewhat unreliable by operators. The game had more of a home use lower use concept in design as some of the mechs are complicated. We have three WoZ games that are all out of commision, and are not priorities presently, but are repairable.
Dialed In seemed to turn it around in terms of physical design and reliability, but the price point to theme for this original title did not appeal to many, although the gameplay is very solid. My operator only bought two, a standard and LE, and they have done well in large venues, but terribly in small ones. Again, all JJP titles have a different targeted audience, and you will rarely sell "thousands of games" at a very high price point in this industry.
Raising the price of a JJP POTC game in the present market to attempt to compensate for more correction, R&D, and not remove features, is only creating a death wish to an already troubled position in this saturated market. I get that wholeheartedly why it was announced for this purpose, but JJP promised they would not reveal another game until it was ready, with no pre orders after DI, and that position was not held, again, as a manufacturer. The why remains financial requirements, but you cannot maintain hype of a pinball machine a year+ after revealed and then bring it into production. More repeated multiple mistakes of the past.
As a final note, up until 2007 (even after BLY/WMS closed their doors), no manufacturer regularly revealed a title that was an unfinished prototype. A company had their yearly Pinball Expo "flagship title(s)" and promoted it heavily for immediate sale and production. Sometimes there would be teasers for the next 3-6 months games, or even prototype playfields but never did they promote selling games that were not ready.
Why?
Manufacturers wanted to maintain the trust of operators and collectors in providing a polished product, not turn the public into a bunch of test monkeys or make them to attempt to buy something (or preorder) a game that would not work, was not ready, or not even know what they are buying looks like. They knew that would more than piss them off. Today that seems to be an acceptable standard.
WOZ started at $6500 for a limited time. Then went to $7500. Was NEVER at 5500.