Quoted from MotorCityMatt:
Out, we supply parts to them and its a clown show. Worst engineering change control I have ever seen. Good luck with recalls in the future because they won't even know what cars need repairs for certain engineering changes.
I don't think they have any intention of doing recalls unless they're absolutely forced to. They're relying on cult-like loyalty of customers to convince themselves that the defects are normal and the car is great even when it's falling apart.
There seem to be fewer illusions of those running them commercially however. In Amsterdam there are quite a lot of the Model S being used as taxis / airport transfer cars, since the tax regime and price of fuel vs electricity make electric cars a decent proposition economically, and demand initially exceeded supply for Teslas (so they could sell them after use for a good price).
I've ridden in 5 so far. 1 guy was lukewarm. 2 hated it and were spitting venom when asked; 1 particularly who'd had the heater fail twice in this year's cold snap. 2 thought it was ok to drive but too unreliable. All said they'd had constant niggles and reliability issues, including several full breakdowns. All said they wanted to change. 4 said they'd go to a more reliable, cheaper fully electric European or Japanese / Korean brand as soon as there were choices available. 1 said he'd go back to a Prius (what he had before).
All but one of them rattled badly, and had drafts from the windows even when closed. The upholstery and plastics looked worn even on the 2 that had done below 40,000KM.
I see quite a few private ones around, too, but don't know anyone with one. Do know a few people with Mitsubishi / Hyundai / BMW electric cars though.