JJP should pack it in with a market dominated by negativity and group think perpetuated by this site. I’m sure they have customer service issues... but look what they are trying to do. Generate MAYBE $15 to $20m in revenue per game offset against sizeable COGS, engineering, and SG&A. We should be thanking them for the effort, and consider it an altruistic duty to solve as many problems as we can vs crucifying and vilifying them.
Are they ultimately responsible for quality and service? Yes. Could they make better decisions? Maybe. From my vantage, the available market is small and nasty. Not sure why they bother... I feel bad for them and the negative narrative they will likely never escape. Shame on them for being ambitious and trying hard to deliver more.