Hello All,

I recently made a purchase of an alternate bash toy for my TWD machine from the Modfather website.

(http://modfatherpinball.com/collections/walking-dead/products/the-walking-dead-alternate-bash-toy-zombie)

Having never dealt with them before I came here to try and find some info. Generally I found everything to be good feedback and proceeded with my order. Upon clicking purchase I got a screen saying the regular "we have received your order and a confirmation email has been sent". That email never came. I have checked my junk email folder and I double checked that I put in the correct email address. I went back to the Modfather website and tried to contact them there. No response. My card has been charged so I know the order "went through" and got to "someone/somewhere" but still no word from Modfather. Has anyone had this issue with them before?? or do you have some insight as to what may be going on?? Figured I would try here first before I go about trying to cancel my order (which I have also never done). Any help of feedback or information would be appreciated. Thanks!

I placed the order a few days ago and yes I understand that this is a hobby for most and a job for the lucky few. I am just curious is if i should pull my order or not but being as I haven't seen anything in regards to my order. What really got me thinking was the "we have sent you a confirmation email" line. I am still skeptical of all online ordering for some reason and having never dealt with them i figured i'd ask here. Sounds like I have nothing to worry about. I just noticed there is a number to call (wasn't showing on my phone browser). i am going to give them a shout. Thanks for the feedback.

Thank you everyone for your input and criticism. Here is an update and some notes. I contacted Chuck (the Modfather) via phone yesterday and we had a great chat. I explained how I had attempted to contact him via phone and email already with no luck. Also how I had not received a "we have received your order" email from the service he uses (shopify I think). He said this issue has happened once or twice before and he did get and email with my order but it was "late" or hung up in an outbox somewhere maybe. Regardless he was already hard at work prepping and painting the MOD which should be completed and shipped on Monday. He couldn't have been nicer and I look forward to getting his product in my game. I really appreciate all of your input here and I by no means attempted or wanted to impact Chucks business in a negative way I was simply looking for an answer to a question. You would think that an automated service like Shopify (again I think) would have the confermation email sent instantly?Being as this was not the case I just wanted to get some input on others experiences. I am sorry if people read into this the wrong way. Once I got ahold of Chuck all was good! I will be sure to post some pics of the installed MOD once it arrives. Again thx pinsiders and the Modfather! This thread is what I love about pinside on all levels. Helpful tips, great feedback, and lots of drama!

Thank you for your input. I will be more aware of wording my future posts. I appreciate your feedback.