Quoted from Guinnesstime:I asked the girl behind the counter for help. She knew nothing about them and I told her I could help, but she wasn't allowed to open up games.
Finally our solution was to physically tilt the machine up -- way up -- to allow both balls to be free.
Because, pinball.
I know this is a late reply, but was it not possible to "Newton" the second ball out of the shooter lane? All it takes is the right touch to get some separation between the balls, then launch ball 2 into ball 1.