(Topic ID: 163185)

*~*THE~NEXT~STERN*~*

By frankmac

7 years ago


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  • 46,135 posts - Hot topic!
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  • Latest reply 4 minutes ago by Haymaker
  • Topic is favorited by 684 Pinsiders

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“Is TMNT for you?”

  • yes 56 votes
    43%
  • no 74 votes
    57%

(130 votes)

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Post #33984 Stern's new factory information Posted by Grantman (1 year ago)

Post #36014 TRAILER: Foo Fighters Pin teaser trailer Posted by Yoko2una (1 year ago)


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16
#3212 4 years ago
Quoted from Maken:

I mean, Tommy and I don't exactly get along... but that's no reason to completely ignore a customer with an obvious manufacturing issue like this.
Full disclosure:
I shopped around for the best price (as Momma taught me), Tommy didn't like that. I demanded that he honour his original quoted price when he tried to jack it up after months of waiting for the machine, Tommy didn't like that. In a past deal, he attempted to upcharge me because I wanted to pay by credit card (something that is illegal in Canada), I didn't like that.
So yeah, we aren't friends. But still, I paid my hard earned money for this machine, and I think he should step up. Instead, he has chosen to ignore multiple e-mails.
He sure got back to me quickly when I was sending money. But, that's how he has chosen to roll.

Ken Lapoint you are simply bad for pinball and this community. We quoted you a price based on the CDN dollar at the time. You then threatened Adam at P1 in Toronto to match it after the dollar dropped by telling him you would trash him on Pinside. When he wouldn't concede you came back to us and demanded we do the same and also threatened us as well. We work very hard for this community and our customers and ultimately honored the old quote and lost money. We even had to secure the pin from P1 as you were impatient and started making negative posts. Then almost a year later you contact us about your playfield (only after Stern decides it doesn't require replacement) looking for help. I'm sorry Ken, but had we known about your reputation in Ontario beforehand we would have simply avoided the sale.

#3216 4 years ago
Quoted from FlipperFreak:

Ken Lapoint you are simply bad for pinball and this community. We quoted you a price based on the CDN dollar at the time. You then threatened Adam at P1 in Toronto to match it after the dollar dropped by telling him you would trash him on Pinside. When he wouldn't concede you came back to us and demanded we do the same and also threatened us as well. We work very hard for this community and our customers and ultimately honored the old quote and lost money. We even had to secure the pin from P1 as you were impatient and started making negative posts. Then almost a year later you contact us about your playfield (only after Stern decides it doesn't require replacement) looking for help. I'm sorry Ken, but had we known about your reputation in Ontario beforehand we would have simply avoided the sale.

Quoted from PinMonk:

Hindsight is 20/20, and I would agree that walking away from the transaction before any money changed hands would have been the best course of action, but since you made the sale, and the issue is VERY CLEAR and VERY BAD from the pictures, aren't you on the hook to make sure it gets handled? It's not like you have to sell to him ever again, but at least your reputation is preserved.
Sometimes I do pin repair for people I don't know that were referred to me. If I talk to them and get the vibe that the person is needy or demanding or unreasonable I just quote a very high price that they usually don't take, which is great. If they do take it, I'm compensated for the hassle to come.
Thanks for at least posting your side of it and clearing up why you're reluctant to deal with a bad customer again, even on something that should clearly be warranty. Hopefully Maken has learned something in this as well.

We did in fact speak with Stern as we have been successful in replacing many playfields for customers and always go to bat regardless of the circumstances. In the end, Stern has chosen not to approve this one.

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