Quoted from Chambahz:Any time I've had an issue with Stern, they've come through and I've always been impressed with their customer service and response.
For you to say that they "obviously don't care" seems like a pretty cheap shot to me.
This is not a one-time problem. For example, they've notoriously been shipping bad coil stops for like 5 YEARS.
And, again, why wouldn't they come through when you call? The cost-benefit analysis has told them shipping stuff they know may fail quickly is cheaper than fixing the part before shipping. The number of replacements is dwarfed by the number of people that never call and replacements they never have to send.
I've never called for more poor quality Stern replacement coil stops when they fail quickly. I just pay out of pocket for some reliable Pinball Life ones and it solves the problem. I am not alone. This is Stern shifting the costs to the customers, and it's not a new thing.
When I DO call Stern for warranty support, I've never had an issue, but that's not the POINT. It's this nickel and diming strategy of shipping stuff they know is flaky or has a high percentage of flaky and banking on that being cheaper than fixing flaky parts first, making sure they don't ship stuff they know may be problematic.