I've seen and heard great things from CPR. The main thing i think ppl want is the artwork is in one piece. It may just me thinking aloud. sorry i had personal stuff to attend too, the stuff your showing us makes it look like it was rushed to be shipped.

_{Post edited by royce6135 : left statement open}

And?

Thanks Vid...I've always wondered aboot these.

All I'm going to say is that I sent my playfield back to CPR for paint in the inserts. There were four or five affected shown exactly like above AND there was paint clear through the holes on the top of the playfield overlapping art, under clearcoat.

They have taken care of me across two playfields with different issues, but yes, I'm slowly coming around to the fact that stuff like this is actually considered normal. No crud or holes that I saw, but did have popped inserts with torn clear on my second pf. I'll live.

I'm not sending mine back out to be recleared by them or anyone else. It's getting installed as-is. I'd rather just go ahead and do the swap at this point and then I will send it in when it actually gets some wear on the clear around those inserts. I can't wait another 4-6 months to do the swap....and I was going to have to pull everything off to do it anyways!

Yeah. They had a fair point...it was in the pop bumper area, it would've been covered up when fully assembled, but for me, it's a quality issue. I'm not a professional restorer, I'm a noob who never picked up a soldering iron for ANYTHING until this time last year! I didn't feel like dealing with the issues, and why should I. It was 600 bucks and shipping! They have taken good care of me, and they do go out of their way to explain why things happen the way they do and so on...they're good people. Stuff happens.

I still ended up with a playfield with issues in the end, lol. Karma, I guess.

Thanks for the pics interesting write up.

I guess I got lucky with my Firepower playfield from CPR. It was flawless.

DSC02969.JPG

I'm glad you had good luck with your FP playfield SunKing as I had bad luck mine. CPR took real good care of me on the issues I have to say. Kudos to them for the great customer service.

CPR used to do it in-house, but now they send it all out to a vendor...

Stu
CPR Art Director

I don't know. If I was paying for playfield, and got the defects listed above.... I'd expect a refund or a better example sent out to me.

Settling for bad workmanship...would you be happy with a paint job on your car that looked like that?

CPR has always said: "If your not happy with any of our products simply return them for a full refund"

Good thread. I've purchased 3 CPR playfields - Black Knight, Centaur, and Fathom. So far the only problem I've had was that the lower playfield on BK didn't have a recess for the metal center ramp, like the original. It only took 10 minutes with a Dremel (and nerves of steel) to remedy that.

Overall I'm very happy with CPR's quality. I'll post pics of my BK in this thread tomorrow, so you can see how nice it turned out.

That's fine and dandy, but are you picking up the return shipping? Are you fixing the issues and sending it back to the customer?

If not, you're sticking the customer with a mess that they have to decide is worth flushing a not insignificant amount of money down the toilet for. Something you should be doing quality assurance on before it ships.

Those clear coat defects pictured above should be an embarrassment to you.

I'm interested in any pics you have about the recess....I have a CPR BK repro to put back together in a few months but do not have the original PF anymore. Do you have pics showing the differences and were ALL CPR BK PF's this way?

Firebaall,

CPR has ALWAYS taken care of their customers. Customers can always return for full refund. If they choose to keep the playfield they can also contact Kevin and he has ALWAYS fixed the issues and Re-Clearcoated the playfield and shipped it back to the customer at his own expense.

Let's also keep in mind that we are talking about a very select few playfields that slip through the process. CPR usually produces about 150-180 Playfields for each title, and maybe 4-5 of them have issues that need to be address and Not All titles have issues, some titles Never had Any Issues at all. That means that 145-175 Perfect ones shipped out to happy customers. So what we are really talking about here is about 3% factory Seconds!...That's Incredible for 2 guys working out of their houses! CPR is NOT a large manufacturing plant.

CPR strives to have 100% Customer Satisfaction and they go way above & beyond to get it. Nobody ever mentions the 145-175 Perfect Playfields/per Title that go out to customers, we only hear about the 4-5 individules that received one that is not up to their standards or expectations.

So I would like to give a huge shout-out to CPR for manufacturing/producing +/- 4500 Perfect Playfields. Not bad for a couple of guys working out of their house. I would also like to give an even bigger shout-out to the Artists who sacrifice their spare time, time with their families, etc. to help out this hobby in producing artwork for all our games. It's very sad that all we ever hear about is the whinning about a few hiccups here and there (which always get fixed by CPR) instead of hearing Positive things about what they are doing and the sacrifices the Artists make so we can save our games from the dumpster.

Let's be a little more positive here guys, if not for CPR most of this stuff would never get made!

Stu

I agree with what Stu is saying. Kevin even offered to re-clearcoat my replacement playfield. I only passed on it because I just want to have a nice looking playing Shuttle for a while... been over a year now I think since I paid for the playfield..it's time.

They paid for the old one to ship back, and for the replacement to ship to me.

I saw a SS from CPR with many of the issues shown above, I frankly don't get how it passes QC. It was returned and they sent out another field with a badly cupped insert. Adding another 300 to have the field fixed sucks IMO. The gray under the inserts was really sloppy IMO.

I'm glad these fields are getting done but it would be nice to see more care going into the clearcoat.

Stu,

If they are taking care of the customers, and fixing the issues, that's all I need to hear.

THANK YOU CPR!! ... I love my Firepower playfield!! ...now, how 'bout a Paragon?

SunKing,

I'm scanning my NOS Paragon Playfield this week.

The Good News is: Jim Heck will be doing this project, so we can expect the same level of greatness that we got with the Flash Gordon artwork. Jim puts every effort into perfection.
The Bad News is: Jim Heck is currently doing the Medusa Playfield right now (which is actually more Good News), however, he is still a ways off from being done with it. Jim spent about 2 years working on Flash Gordon I believe.
The Good News is: Jim Heck will be doing this project!

I actually wanted to do this project myself, but Jim had requested it long before I asked for it, and to be perfectly honest, I believe Jim is the right artist for the project. I can't wait to get a new Medusa Playfield, and I'm excited that Jim is doing the artwork.

So, once again, we will all have to be patient, but do be happy that we have the right artist lined up for the project.

Stu
CPR Art Director

CPR like Stu said is bringing our old beat to hell Pinballs back to life. And I for one am SUPER happy with the products I've bought from them. I haven't yet bought a playfield but I will when they get to some games that I have. Keep up the good work CPR!

Wait....isn't Paragon widebody? I thought you guys weren't DOING any more widebody after Flight 2000!!! HELLS. YEAH......maybe by the time it comes out I will be able to afford another CPR playfield.

WooHoo!!! This is indeed good news. I'll be keeping my eye on the pre-order page.

I think we happy owners need to post more pics of finished swaps. I'll start a new thread for this, and upload my pics tonight.

Wow, how did I miss this thread? I really need to take a close look at mine before I swap. On the surface it looks flawless, but seeing close photos makes me question it (though I could have been one of the lucky ones).

Dang, I missed this post. CPR Paragon! Now that's great news. FYI I have my NOS Gorgar pf at HEP. I'd consider letting you guys scan it Stu if there's interest.

Brian

Brian, thanks for the offer but I already have one of the artists working on the Gorgar Playfield project.....

Stu

I am really looking forward to CPR finishing the High Speed playfield. Mine is so nuked that anything is an approvement. I could live with crud and smears in the clear coat(very easy to fix) as long as the artwork is nice. Does anybody know the estimated time of completion for High Speed at CPR?

I'm anxious for taxi, how fast are they going down the list of preorder playfields?

I would buy a Taxi PF just in the hopes that I would one day have the chance to own the game and do the swap. I love that game!

We are still waiting for the finished High Speed Playfield artwork....so it won't go into production untill we have it in-hand.....

Stu

Thanks for the update Stu.

I noticed the artist who was doing the HS playfield artwork is no longer listed on the cpr site (dont remember his name). I really hope he is still working on it.

hats off to CPR for excellent customer service and continuing to connect with some really talented people that give their time to create the artwork for our hobby

CPR rocks! Thanks for your efforts to boost the hobby. These folks are classy folks who will look after you.

Does anyone know which version of the taxi playfield they are doing? Marilyn or Lola? Both?

Great, Lola is the one I want.