What are you to do when the shipping company loses your pinball machine? Had scheduled appt to drop off my munsters premium on Monday 9am to 2pm fail to make it I called said sorry we for got to put on truck and promised me they would have it first thing Tuesday morning no go call at 2pm said sorry it's on the way dispatch had me scheduled for 9am to 2pm but it should arrive at 430 sorry. Didnt come call at 500 now their telling me that the dock manager was on vacation just came back today and he'll let me know if he finds it .not sure what to do at this point ever happen to anyone out their and any advice?

#2 5 years ago

???

Pinphila

Pinside+ Addict

12y 85,300 4,521 1

File an insurance claim.

#3 5 years ago

JEC

bluespin

Pinside+ Frequent

Johns Creek, GA

7y 141K 9,116

Call your distributor and ask for their help.

#4 5 years ago

JPD

Dayhuff

Pinside member

Battle Creek, MI

11y 126K 6,349 79 11

Do what I did after my game bounced all over from one end of the country to the other and then they brought me the wrong game when they did show up .......I went and got it myself, we'll once I located where it was that is. Shipping games is just not worth the hassle and the risk anymore.....
John

#5 5 years ago

CWB

Charliew65

Pinside member

11y 96,300 1,178

they will find it, it sucks I had a Spider man get lost in a Chicago terminal for 8 days. Eventually showed up and I requested half refund and after talking to a couple managers i got that refund.

#6 5 years ago

HBS

herbertbsharp

Pinside+ Frequent

Ballston Spa, NY

12y 146K 6,106 23 24 2

The good thing is they probably didn't really 'lose' it. Freight shipping seems to have its own rules and standards that aren't as consumer friendly as USPS, FedEx, UPS. In my experience being late or having your delivery bumped isn't uncommon. If it goes another day or two like this I'd contact your distributor to help light a fire under their butts.

#7 5 years ago

???

Budman

Pinside+ Frequent

9y 74,550 1,850

The longer it takes the more I would suspect thatl it is getting mishandled.

#8 5 years ago

TSH

Travish

Pinside member

Greensboro, NC

11y 98,800 3,348 6

Oh, that was yours? Sorry I will put it back in the box.

They will deliver it. Give it another day or two then go to the terminal and get in their face. I find sometimes if i'm standing there instead of on a phone I get better results.

#9 5 years ago

AZS

Djsandoz

Pinside member

Ann Arbor, MI

8y 47,300 141 16

They finally found it 3 days later ! Thanks everyone

#10 5 years ago

Oneangrymo

Pinside+ Pro!

6y 133K 4,257 32

Doubt they would do anything but for that hassle I would want a partial shipping refund.

#11 5 years ago

jake35

Pinside member

7y 114K 2,552 25 9 5

OP
Quoted from Djsandoz:
They finally found it 3 days later ! Thanks everyone

wonder how a 350 machine gets "lost".

#12 5 years ago

%#!

FlipperMagician

Pinside member

12y 64,800 1,099

OP
Quoted from Djsandoz:
They finally found it 3 days later ! Thanks everyone

Happy for you that they found it!

I consider you lucky since my first NIB shipment was never located after arriving at LAX. I bought one of the last Metallica Premiums available at the time, then had to wait 3-4 months for Stern to ramp up production again before my distributor could send a replacement. The waiting game wasn't much fun but I did finally receive a machine.

-1

#13 5 years ago

%#!

FlipperMagician

Pinside member

12y 64,800 1,099

Quoted from jake35:
wonder how a 350 machine gets "lost".

I wondered the same, then decided "stolen" was more likely in my case.

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