OP
Quoted from WeirPinball:
Apparently they can manufacture a new game, yet they can't answer the phone at tech support? Doesn't make any sense to me. Very frustrated that I have to email them to get a warranty part (hopefully) when they just announced the new game. All these people are working from home in the last few months and they can't figure out how to help existing customers. Just to pass on the info the support email is [email protected]
Venting, I know - I know.

Hate to hear that buddy. The email is [email protected]

Have you asked distro to follow up with Stern as well?

#4 3 years ago

ZLM

ZMeny

Flip N Out Pinball

Evansville, IN

8y 174K 5,445 35 18 7

OP
Quoted from WeirPinball:
hoping I don't have to

Recently customers have told me that Stern is requesting that a distributor submit the warranty request for parts, so you may wanna check with them too

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