Apparently they can manufacture a new game, yet they can't answer the phone at tech support? Doesn't make any sense to me. Very frustrated that I have to email them to get a warranty part (hopefully) when they just announced the new game. All these people are working from home in the last few months and they can't figure out how to help existing customers. Just to pass on the info the support email is [email protected]

Venting, I know - I know.

hoping I don't have to

will do

Problem I have is an opto problem, and I have no clue what controls them on the new system. Without tech support, I don't even know what to replace...

Just found it goes into node 9, so I guess I'll have him order one.

Just an update - nothing from Stern. I told the customer to request a new node 9, but not good that I have to guess what the problem is. Waste of everyone's time and money. I will look at the connector, but it is a problem after the game warms up so I doubt it is the problem.